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CONSULTANCY: Global Internal Communication Governance (three months, full-time. onsite) - GCA, NYHQ - Requisition# 553609
United Nations Children's Fund (UNICEF)
Job Expired 30 Aug 2022
Posted 1 month ago
Job Description

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. 

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. 

And we never give up. 


For the last three years, UNICEF's Internal Communication has been undergoing a pivotal transformation to enable strategic organizational culture change and results-at-scale across the Organization.

The reform of the Internal Communication function began in 2019, following a report issued by the Independent Task Force (ITF) on Workplace Gender Discrimination, Sexual Harassment, Harassment and Abuse of Authority. The IFT recommended that UNICEF “re-conceptualize its internal communication approach and develop a cohesive internal communication strategy” that emphasized “two-way communication,” and called for Internal Communication to be “recast and elevated” as a key enabler of workplace culture and effective organizational management and change. The ITF also recommended that UNICEF “strengthen the necessary mechanisms and support systems, including policies, management practices and specific functions such as DHR, OIAI and Internal Communications.”

Significant progress has been made to date in implementing these organizational recommendations, including:

  • Since 2019, the development and implementation of a first-ever UNICEF Global Internal Communication and Staff Engagement Strategy (GICSES);
  • In 2021, for the first time, ‘Internal Communication and Staff Engagement’ is positioned as a strategic organizational performance enabler in UNICEF’s 2022-2025 Strategic Plan.
  • In 2022, as part of the ongoing effort to reform the Internal Communication function, GCA's Internal Communications Section began developing a global Internal Communication (IC) Governance framework that will include appropriate policies, procedures, standards, and processes for the effective practice of internal communication across the Organization.

In this context, the GCA requires a consultant to support this area of work, coordinating and working with key stakeholders and colleagues in HQ Divisions and Offices, as well as Regional and Country Offices as required. 

As part of the portfolio, the consultant will also provide support and inputs to the global ‘Living Our Values’ internal communication and behaviour change campaign, including the rollout of the Spectrum of Behaviours Tool as part of the campaign.


The overall purpose of the consultancy is to support the development of a global IC Governance framework that will include appropriate policies, procedures, standards, and processes for the effective practice of internal communication across the Organization. The consultant will be part of the Internal Communication team in GCA and work in close collaboration with relevant teams at HQ, regional and country levels.

Expected results: (measurable results)

  1. Lead on the development of the following key elements of a global Internal Communication Governance framework:
  • An organizational IC policy;
  • SOP for Leadership IC;
  • SOP on IC from functional areas to all UNICEF personnel;
  • SOP for global IC channels (i.e. ICON; uMessage): editorial requirements, submission process, etc.;
  • Any other SOPs, guidelines and reference materials relating to the global IC Governance Framework, as required.

This area of work will require close coordination and collaboration with all relevant stakeholders throughout all stages of the IC Governance framework development, from desk review and drafting to submission of the IC Governance package for approval. Key duties and responsibilities include:

  • Stock-taking: Review, analysis and evaluation of the current IC environment and practices in the Organization (data, reports, internal communications channels).
  • Conceptualization: Drafting, gathering inputs from stakeholders, including through established or new working groups as required.
  • Consultations with appropriate stakeholders and groups: Ensuring review and feedback of the final drafts in alignment with the existing organizational mechanisms and processes;
  • Implementation: Developing the implementation, communication, monitoring, and reporting plan for the governance framework and associated procedures.  
  1. Support the global ‘Living Our Values’ internal communication and behaviour change campaign, a new and innovative strategic Internal Communication and Staff Engagement effort to improve values-based behaviours across the Organization: support the rollout of the Spectrum of Behaviours Tool as part of the campaign; provide inputs to other campaign activities as necessary.

Description of the assignment

The consultant will work onsite reporting to the Global Chief of Internal Communication, for a period of 3 months.

 Reporting requirements (If applicable)

  • Drafts of IC Governance documents
  • Periodic progress reports and briefing notes; summaries of meetings with stakeholders
  • Presentations

Duty Station


Travel (If Applicable)


For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are:

1.         Builds and maintains partnerships (I)

2.         Demonstrates self-awareness and ethical awareness (I)

3.         Drive to achieve results for impact (I)

4.         Innovates and embraces change (I)

5.         Manages ambiguity and complexity (I)

6.         Thinks and acts strategically (I)

7.         Works collaboratively with others (I)

To view our competency framework, please visit here. Click here to learn more about UNICEF’s values and competencies.


 Start date: 18 October 2022                   End date: 20 January 2023   



(Specific service / outputs to be delivered at a specific time as per stated objectives and performance / quality requirements.)


(Estimated # of Days)


Stakeholder coordination throughout all stages of the IC Governance framework development ensured

Throughout the assignment period

UNICEF’s global IC policy and related SOPs developed

January 2023

Support to the Living Our Values campaign provided

January 2023


3 months



Key competences, technical background, and experience required 


  • An advanced university degree (Master's or higher) in one or more of the following disciplines: Social Sciences, Law, Business Administration/ Management, Communications or other relevant technical field is required. A first level university degree, in combination with two additional years of qualifying experience, may be accepted in lieu of the advanced university degree.

Work experience

    • At least fifteen years of relevant work experience at international level in developing and implementing communication strategies and plans, corporate communication governance policies and procedures, and coordinating projects involving multiple stakeholders and partners.
    • Demonstrated experience in internal/corporate communication, with an emphasis on building institutional systems, structures, and processes for the Internal Communication function.  
    • Strong track record in drafting documents related to organizational governance and culture. 
    • Experience with UNICEF and familiarity with its internal structures and processes.

Skills and attributes

    • Demonstrated strong communication, presentation and writing skills are essential – a clear, concise, compelling writing style, which is adaptable for difference audiences. 
    • Excellent interpersonal skills and ability to work collaboratively within a dynamic environment, including an ability to develop relationships and build trust with a diverse range of stakeholders.
    • Excellent analytical, coordination and planning skills.
    • Ability to handle multiple assignments with competing deadlines and to work under pressure.
    • Good understanding of and interest in international development children’s rights or related field.
    • Comfort with technology, including with SharePoint and MS Office 365 tools.


    • Fluency in English (oral and written). Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) is an asset.
    • The incumbent is expected to use his/her own laptop.


Please apply with your cover letter and CV/resume, outlining your interest in and understanding of this consultancy. Also indicate your availability and daily rate (in US$) to undertake the terms of reference above. Applications submitted without a rate will not be considered. The deadline for applications is 20 August 2022.


Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

With the exception of the US Citizens, G4 Visa and Green Card holders, should the selected candidate and his/her household members reside in the United States under a different visa, the consultant and his/her household members are required to change their visa status to G4, and the consultant’s household members (spouse) will require an Employment Authorization Card (EAD) to be able to work, even if he/she was authorized to work under the visa held prior to switching to G4. At the time the contract is awarded, the selected candidate must have in place current health insurance coverage

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (if applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. The candidate may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid).

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment. 


This job is no longer available.