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Donor Relationship Manager
Heifer International
Grade: Unspecified
Job Expired
Expired
Added 2 months ago
Job Description

Description

Heifer International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.

FUNCTION

The Donor Relationship Manager will implement and coordinate comprehensive donor relations and stewardship plans using a portfolio of mission donors, including top-tier faith and school groups, special projects, and mass segmented donors. Portfolios will consist of approximately 1000 donors with the intent to understand donor motivation and then to cultivate and qualify these donors to more mission-driven giving with increased loyalty and revenue. Community Marketing support of $4M revenue and Mass Marketing support of mass revenue through the segmented stewardship plans:

  1. Portfolio Revenue
  2. Stewardship Touchpoints
  3. Retention Rate

ESSENTIAL CHARACTER TRAITS:

Excellent people, customer service, and sales skills. Professional with charismatic, detail-oriented, collaborative, outstanding communication and interpersonal skills; strong drive to work cooperatively and diplomatically with a culturally diverse group of people. Ability to create long-lasting relationships with donors; Excellent verbal, written and presentation skills; Displays data analytics expertise and utilizes best practices and knowledge exchange in an ever-evolving, collaborative and agile environment. Ability to work well with supervisors, coworkers and donors.

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RESPONSIBILITIES & DELIVERABLES

A. Mass Portfolio (70%)
  • Manage a portfolio of mass donors focusing on Donor Stewardship Plans.
  • Manage the Donor Stewardship Plans of assigned portfolio mass segments and implement communication, cultivation, solicitation, and stewardship.
  • Utilize Donor Analytics Framework and Stewardship Advancement Plans to customize portfolios.
  • Provide feedback to improve overall donor relationships.
  • Align fundraising priorities with the overall Donor Stewardship Plans – continually review portfolios and any overlap or potential with Mass Marketing, Philanthropy, or Planned-Giving. Work closely with these teams on other Moves Management Plans.
  • Grow donor segment proactively by being alert to new marketing materials, field news, and giving and funding opportunities that may be of interest to portfolio donors.
  • Input all pertinent interactions into database systems for reporting and analysis.
  • Complete calls, emails and mailings and all personal stewardship touchpoints in a timely manner adhering to all Donor Stewardship Advancement Plans.
B. Community Portfolio (20%)
  • Management of top community
  • Faith and School Groups.
  • Manage top-tier Faith and Schools with all communication, cultivation, solicitation and stewardship.
  • Maintain Community Portfolio revenue. Focus on groups with demonstrated history and capacity giving of $ $10,000for Faith Groups and $5,000 for School Groups.
  • Provide feedback to improve overall community donor relationships.
  • Input all pertinent interactions into database systems for reporting and analysis.
  • Complete calls, emails and mailings and all personal stewardship touchpoints in a timely manner.
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C. Fundraising Volunteers (5%)
  • Steward assigned portfolio of fundraising volunteers.
  • Support national team goals for engagement and enrichment and communications strategy including social media platforms.
D. Other Duties as Assigned (5%)
  • May perform other job-related responsibilities as assigned.

Minimum Requirements:

  1. Bachelor’s degree plus five (5) years’ relevant experience. Proven experience in donor development, fundraising and/or volunteer management essential.

Preferred Requirements:

  1. At least five (5) years’ experience in fundraising via phone, email and in person.

Most Critical Proficiencies:

  1. Proven fundraising, donor relationship management and stewardship skills.
  2. Excellent communication skills with a positive outlook and exceptional interpersonal skills; ability to work with individuals at all levels of the organization.
  3. Adherence to ethical fundraising practices as outlined in the Association of Fundraising Professional (AFP) Code of Ethical Principles and Standards of Professional Practice. Strong analytical, organizational and speaking skills.
  4. Strong relationship management and donor development skills.
  5. Ability to lead, inspire and motivate donors to support efforts.
  6. Analytical and process integration skills, and proficiency with Blackbaud (BBEC).
  7. Ability to support Heifer’s mission, Cornerstones values, and rural development model.
  8. Experience implementing successful end-to-end programs in a resource-constrained environment, leveraging an array of marketing and stewardship techniques.
  9. A creative approach to problem-solving and willingness to challenge the status quo.
  10. Ability to focus, prioritize, and deflect distractions in a fast-paced, dynamic environment.
  11. Ability to work and make judgments independently and take initiative as a self-starter.
  12. Ability to communicate the Heifer mission and its importance to external audiences.
  13. Strong attention to detail and commitment to excellence in all programmatic elements.
  14. Ability to handle multiple projects and deadlines; establish priorities and make sound judgments.
  15. Ability to work independently with only remote supervision, while being a good team player capable of responding quickly to fundraisers’ needs and requests in a fast-paced and highly interactive environment.
  16. Knowledge of Microsoft Office Suite (primarily Office 365, Word, Excel and PowerPoint).
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Essential Job Functions and Physical Demands:

  1. Passion for interacting with donors to raise funds for greater program impact.
  2. Excellent analytical, interpersonal (both oral and written), and organizational skills, with the capacity to work cooperatively with a wide range of people representing diverse cultures and beliefs.
  3. Ability to work independently with minimal supervision, while being a good team player capable of responding quickly to fundraisers’ needs and requests in a fast-paced and highly interactive environment.
  4. Ability to communicate data, information and reports in a well-designed, attractive format with impeccable attention to detail.
  5. Constant telephone, face-to-face and electronic communication with donors to improve loyalty and increase revenue.
  6. Ability to manage and execute multiple tasks, work independently and meet deadlines.
  7. Proven interpersonal and communication skills, with the ability to relate to individuals and groups diplomatically and
  8. Ability to remotely manage and coordinate volunteer fundraising efforts.
  9. Ability to work with sensitive donor information and to maintain confidentiality.
  10. Willingness and ability to travel as necessary.
  11. Willingness and ability to work effectively from a home office.
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