Position Title: Associate Donor Experience Officer
Reports to: Senior Manager of Donor Experience
Location: Boston, MA, up to 5% domestic travel
Employment Type: Full-time, exempt, nights and weekends required
The Associate Donor Experience Officer is an important member of the Donor Engagement Team responsible for implementing and managing a comprehensive donor relations and experience system. Through in-person events, site visits and virtual experiences, the Associate Donor Experience Officer appropriately and consistently promotes interaction with and recognition of donors to Partners In Health (PIH). The Associate Donor Experience Officer works closely with the Senior Manager of Donor Experience to help determine and execute the best strategies for effective stewardship of donors, overseeing the facilitation of events and site visits, and helping coordinate various activities for donors.
Engagement Events and Activities: (60%)
- Manages execution and planning of targeted donor engagement events. Activities include project management; scheduling; serving as both an internal and external point of contact for events; designing materials (invitations, promotional materials); reviewing invitations, emails, and all copy sent to invitees, speakers, and external hosts; and coordinating event follow-up. Provides on-site coordination and attendance at events as needed.
- Oversees activities and works closely with the Development Coordinators on events to ensure they are able to effectively carry out their event-related tasks, which include venue search, invitation list management, mailing of event invitations, tracking RSVPs, producing materials for events (nametags, registration list, materials), coordinating travel for staff, assisting with invoice management and reimbursements, updating database, developing prep materials and other tasks as required.
- Provides support for events led by the Senior Manager of Donor Experience and works closely with Senior Manager to develop new and innovative tools for event strategies.
Site visit planning and execution: (30%)
- Working with the Senior Manager of Donor Experience, liaises with vendors and site-based staff to execute effective donor trips.
- Manages all aspects of site visit planning for certain donor trips, making sure all aspects of travel—flights, hotels, itineraries, prep materials, visas, etc.—are accounted for and completed in a timely manner and that all travelers are well-accompanied throughout the trip planning, execution, and follow up phases.
- Works with Senior Manager of Donor Experience on overall program development, including material design, development and production; visit request tracking and prioritizing; process streamlining; visit program expansion and growth; and other tasks as needed.
Database management: (5%)
- Provides oversight to ensure the donor database is updated to reflect donor experience activities. Works with the Development Operations team to develop new coding and procedures to record and track donor experience activities.
- Stays up-to-date on current best practices for recording and maintaining donor information in donor database.
Team planning and support: (5%)
- Provides insight and input on fiscal year strategy and planning.
- Supports planning and execution of development staff site visits.
- Bachelor’s degree or equivalent life experience and three to five years of non-profit events experience or related work.
- Experience working collaboratively as part of a team, with strong interpersonal skills.
- Ability to work independently, to handle competing priorities and to collaborate effectively with culturally diverse staff across departments and countries.
- Facility with managing the planning of multiple events simultaneously while maintaining a high level of organization and flexibility.
- Ability to interact comfortably, tactfully, and effectively with varied internal and external constituencies is essential. Because attendance at events is an essential function of the job, compliance with PIH COVID vaccine policy is required.
- Must display a high level of maturity and personal integrity and ability to understand, develop, and sustain resilient and dynamic relationships with donors and colleagues.
- Focused and motivated to learn and flexible to change.
- Attentiveness to detail, ability to manage multiple tasks in a deadline driven environment.
- Solid computer and database skills. Excellent skills in the functional use of Excel, PowerPoint, and Microsoft Word. Experience in InDesign, Photoshop, and Raiser’s Edge a plus.
- Passion for social justice and commitment to the mission of PIH.
- Exemplary interpersonal skills; ability to collaborate effectively with culturally diverse staff across departments and countries.
Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.
As of today, PIH runs programs in 11 countries (Haiti, Peru, Rwanda, Mexico, Sierra Leone, Liberia, Malawi, Lesotho, Russia, Kazakhstan, Navajo Nation), where it provides direct care to millions of patients, through public facilities and community engagement.
Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.