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HUMAN RESOURCES SERVICE CENTER COORDINATOR
CARE
Grade: Unspecified
Occupations: Human Resources
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Added 2 weeks ago
Job Description

CARE is an international NGO with local staff and community partners in 100 countries. We create local solutions to poverty and inequality and we seek dignity for everyone every day and during times of crisis. These solutions have a broad range, from disaster response to food and nutrition to education and work for women and girls to healthy mothers and children. CARE puts women and girls at the center of everything we do because when they have equal access to resources, they lift their families and communities out of poverty. Our staff live where they work, which makes us effective at understanding the challenges they face. We’ve been doing this for 75 years, since World War II. It started with the world’s first CARE Package® of food for the post-war hungry in Europe. Our work today is as important as ever, we believe that poverty and inequality are historic injustices that we can end within a generation, for good. If you share our core beliefs: poverty is an injustice; poverty is solvable; and together, we have the power to end it, join us, and Fight with CARE.​

Work Location : US - Atlanta, GA Type of Post : Not Applicable

Other Possible Location : Funding : APPROVED

Expected Travel : Not Applicable Type of Contract :

Language Requirement : ENGLISH Application Deadline :

Employee Duration : Active Full-Time

The HR Service Center Coordinator (HRSCC) will report to the Director, Global HR Services. The HRSCC will support organizational effectiveness by serving as the first level of contact to the organization on all human resource related issues and partner with staff members to provide human resource services and tools that result in greater alignment of people & organizational objectives.

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The HRSCC must enjoy working with clients as customer service is the key to success in this position. Problem solving is a key competency needed to provide support to staff both domestically and internationally. They will educate and train employees on resources available to address questions or concerns on HR systems and policies & procedures ensuring quality resolution by providing detailed status information & estimated time to resolution.

The HRSCC will be responsible for processing new hire paperwork and employee actions, data entry, maintenance of complete & accurate employee information, ensuring compliance & quality control in the management of data pertaining to CARE USA employees in the HR Information System (HRIS) and other databases. The HRSCC will also be responsible for managing and improving HR internal processes & external processes that impact HR by working with all individuals from process owners to agents to deliver improved customer service & HR business performance.

Success in this position requires s/he have: Excellent customer service and communication skills; the ability to treat all employees, vendors and candidates with the utmost respect and dignity and maintain a high level of confidentiality. Knowledge of basic HR principles, some project management practices as well as HR software and MS office are also required.

Responsibilities:

  • Customer Service
  • Personnel administration
  • Audit and compliance
  • Business Process Improvements/Project Management
  • Reporting
  • Perform other duties as assigned

Qualifications:

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  • Bachelor's degree or four years of progressively responsible relevant experience, which may be Human Resources or clerical or accounting in nature, including customer service or public contact
  • 2-3 years in HR Administration
  • 2-3 years of HRIS experience
  • 2-3 years in HR business optimization & project management experience
  • Solid understanding of Human Resources Information System Software (HRIS), HR functions, systems & processes
  • Superior written & oral communication skills in English
  • Excellent customer service skills
  • Must have good understanding of state and federal employee benefits regulations including ERISA, COBRA, HIPAA, Family and Medical Leave Act, worker’s compensation, etc.
  • Excellent interpersonal skills and the ability to interact with outside consultants, vendors, and attorneys
  • Ability to handle a high volume of work, multiple priorities, and work well under pressure
  • Strong initiative & proven ability to plan, think, and solve problems strategically and analyze complex information
  • Working knowledge of Microsoft Office Suite including Outlook, MS Excel, and Word (to include working with formulas and links), PowerPoint, Visio and Report Writer. Excellent clerical skills including word processing and basic analytical and statistical skills
  • Sound knowledge of Human Resources practices, policies, and procedures
  • Must have good understanding of HR related legal & compliance issues such as Affirmative Action, EEO, etc.
  • Working knowledge of Benefits Systems and Human Resources Information Systems (HRIS)
  • Superior verbal and written communication skills
  • Ability to work with minimal supervision

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There are individuals who may use CARE’s name and trademark in emails and on websites in an attempt to solicit fees from interested job-seekers. Some examples of these fees are placement fees or immigration processing fees. CARE does not use recruiting or placement agencies that charge candidates an up-front fee of any kind. Occasionally, CARE does employ recruiting or placement agencies to help us identify candidates for specific employment within CARE. If you’re contacted by a legitimate recruiting or placement agency, there should be no charge to you. If you suspect that you have been a victim of fraud from someone purporting to be CARE, please contact us at

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