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TA of Process Optimization and Automation (POA) Developer, GS-7, UNICEF Global Shared Services Centre, Budapest, Hungary
United Nations Children's Fund (UNICEF)
Grade: GS-7, Associate
Job Expired 18 May 2021
Added 1 month ago
Job Description

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary supports UNICEF operations globally in the areas of Finance, Human Resources, Payroll and Information Technology.

UNICEF GSSC has a continuous improvement process which often identifies areas of improvement in processes and systems. This often results in automating manual processes and finding innovative ways to improve performance of individuals and teams. The Process Optimization and Automation (POA) Developer’s goal is to support the Customer Care section based on assessed client needs for automation, delivering proof-of-concept automations, process assessments, training, installation, process definition, automation development and deployment, creating the environment that will multiple the efficiency and quality of the current and proposed solutions.

How can you make a difference?

The POA Developer colleague will work together with the Customer Care and IT teams in identifying automation process opportunities while ensuring applicable compliance, quality and documentation standards are met and maintained. The work requires close partnering with various subject matter experts from all the GSSC section, such as Finance, HR, Customer Care, IT, Payroll, and other stakeholders sharing information and ensure an optimal solution to the business.


This will involve:

  • Developing automation based on (documented) business requirements, create ’bot’ procedure and create/maintain all relevant documents in the knowledge base.
  • Participating in functional testing. Working with the business to document changes to current business practices and assist in process re-engineering and change management planning efforts.
  • Mentoring and coaching early adopters of the developed products in business units.
  • Providing on-going support including process changes, defect fixes, software upgrades, performance tuning, and other maintenance activities.
  • Peer review of robot and automated procedures developed to ensure compliance with internal control/security/audit requirements.

To qualify as an advocate for every child you will have...

  • Completion of secondary education (i.e. high school diploma) is a minimum requirement
  • Minimum 7 years of work experience in process automation projects is required. A relevant completed university degree from an accredited institution will be counted toward the minimum work experience requirements.
  • Bachelor’s or Master’s degree or any formal training in engineering, programming, information technology and automation is an advantage
  • Advanced knowledge in the Microsoft Suite Products (including MS Word, MS Excel & MS PowerPoint) is required
  • Programming skills in AutoIt Script, Powershell, VBA, VB script, SQL or similar is required
  • Programming skills on any RPA platforms. UiPath and Winshuttle is an advantage
  • Knowledge of MS Visio, project management tools are an advantage
  • Fluency in English (verbal and written) is required

Applicants must be nationals of EU countries or in possession of a valid work permit.  Please attach a copy of your work permit to your application submission.


General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

For every Child, you demonstrate...

UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability and the following core competencies:

  • Builds and maintains partnerships
  • Demonstrates self-awareness and ethical awareness
  • Drive to achieve results for impact
  • Innovates and embraces change
  • Manages ambiguity and complexity
  • Thinks and acts strategically
  • Works collaboratively with others
  • Nurtures, leads and manages people

View our competency framework at:

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNICEF is committed to promote the protection and safeguarding of all children.


This is a Temporary Appointment with a duration of 7 months.

This job is no longer available.