Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within
now, and for the future.
Program / Department Summary
Since 2003, Mercy Corps Jordan has worked to meet the urgent needs of vulnerable populations, build cohesive and civically engaged communities, and increase inclusive economic opportunities. From providing psychosocial support to helping entrepreneurs grow their businesses, we ensure solutions are community led and market driven. Throughout, we focus on youth, gender equality, good governance, natural resource management and technological solutions, reflecting our belief that progress on these fronts is critical to building a more prosperous and equitable Jordan. The HR team supports the Jordan country office with a staff of around 150 team members.
General Position Summary
The Human Resources Manager (HRM) provides leadership of the HR function in the Jordan country office and serves as a member of the Senior Management Team. The HRM is responsible for development and implementation of an HR strategy, ensuring compliance with donor regulations, legal requirements and Mercy Corps’ internal policies and procedures. The HRM also leads capacity-building initiatives for Jordan-based team members. The HRM provides support and advises the Country Director on HR issues, working closely with all team members, including the Senior Management Team (SMT) and other Leadership, to bring efficiency in Jordan HR procedures.
Essential Job Responsibilities
STRATEGY AND VISION
- Manage development of the Jordan country office HR strategy, participate in strategy development for the Jordan office and lead related work plan development and implementation.
- Play an active role in identifying and developing new initiatives that foster and/or improve strategic objectives for the country office.
- Review country office structure and assist in change management processes/communications.
- Consolidate country level data and analyze trends.
- Provide input into Country risk register for all HR related risks and identify mitigation measures in coordination with other departments as relevant.
- Travel to field locations, as required, to assess needs and provide support to staff.
- Proactively update senior management on any issues and grievances and ensure efficient and transparent solutions that protect both Mercy Corps Jordan Team members and Mercy Corps interests in accordance with policies, regulations and procedures and global guidelines in terms of safeguarding.
- Liaise with HQ and regional teams to support and contribute to HR strategy implementation.
- Develop, implement and monitor the interpretation and application of new human resources systems, practices and procedures.
RECRUITMENT, SELECTION AND ONBOARDING
- Identify and develop core capabilities to attract and retain top talent.
- Coordinate with hiring managers to plan and deliver efficient recruitment processes.
- Ensure high quality systems and promote transparent processes related to recruitment and selection.
- Ensure that orientation is conducted for each newly hired national and expatriate team members consistent with global guidance including MC Essentials, Code of Conduct and Security and a review of all relevant policies and handbooks.
- Ensure recruiting and hiring practices are in compliance with government regulations and organizational policies.
COMPENSATION AND BENEFIT ADMINISTRATION
- Oversee all health insurance issues including employee inquiries and communication with the insurance provider.
- Oversee and manage all processes related to benefit tracking.
- Oversee distribution and collection of completed employee timesheets as per organizational policy.
- Review monthly payroll and work with the Finance department to ensure the smooth monthly administration of payroll with all applicable deductions, increases, social security benefits, etc.
- Assist with review of country office budgeting and staff coverage plans, as requested.
- Review salary scales & benefits packages and bench mark against the market on a regular basis
EMPLOYEE ENGAGEMENT AND CAPACITY BUILDING
- Conduct regular capacity building on Code of Conduct, Safeguarding, GDI and performance management and promote an organizational culture that promotes and upholds standards.
- Work directly with project managers on staff development, performance management, training and capacity building plans based on the needs of each department.
- Ensure that performance review processes are completed on time and with quality results.
- Develop a country office training/capacity building plan and facilitate delivery of training/capacity building and leadership development initiatives for staff at the country office level.
- Promote accountability, communicate expectations and provide constructive feedback and assist team members with information, tools and resources to improve performance and reach objectives.
- Support management’s goal of continuous capacity development of national staff through the provision of internal and external trainings.
- Using available HR data agree and deploy annual employee relations calendars to provide a positive employer-employee relationship and promote a high level of employee morale and motivation within our offices.
COUNTY OFFICE SUPPORT
- Maintain country office organizational charts, ensuring regular updates.
- Support internal investigations in coordination with relevant teams, as required.
- Work with Country Leadership to advise on and administer staff disciplinary measures, as required.
- Advise staff (national and international) on HR policies and procedures.
- Oversee exit processes for staff, ensuring that processes are conducted in line with global requirements and feedback is analyzed and shared with the relevant persons maintaining confidentiality as necessary.
POLICIES AND PROCEDURES
- Conduct regular salary surveys, classify positions, create compensation ranges and prepare position descriptions. Coordinate and monitor employee compensation and benefit packages for equitability and affordability, ensuring consistency within the organization (including with regional country offices) and comparability with peer organizations.
- Remain informed, on an ongoing basis, about current and changing HR-related laws, policies and best practices to ensure that current and future personnel policies, employment practices, and compensation packages are within the limits of established standards, procedures, guidelines and policies of Mercy Corps, as well as the Jordanian labor law and other national laws. Provides advice and recommendation to Country Office leadership on labor Law related issues and analyzes Mercy Corps exposure.
- Oversee implementation of the National Employee Handbook, ensuring regular updates, revisions and review for compliance with Jordanian Labor Law.
- Work closely with Mercy Corps lawyer to ensure compliance of all HR policies and procedures with Jordanian labor law.
- Lead and ensure sound systems for HR file retention and maintenance, ensuring compliance with all donor and internal policies and procedures; lead HR inputs for international and external audits
HR Coordinator/ Senior HR Officer
Reports Directly To: Country Director
Works Directly With: All departments’ heads/managers, MC Jordan staff
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
This position requires demonstrated experience and skill in provision of human resource and administration, excellent verbal and written communication skills in both Arabic and English, ability to multitask and prioritize work efficiently, with a close attention to details and ability to follow agency and donor procedures while meeting deadlines. The position requires a person who is adaptable and able to work under difficult or stressful conditions. Credentials and relevant experience required for the position are as follows:
- BA/BS University degree in a relevant field; Master’s degree preferred.
- A minimum of 5 years of professional HR experience, preferably in the NGO sector.
- Advanced knowledge of written and spoken English and Arabic.
- Understanding of and experience navigating Jordanian Labor Law; knowledge of donor regulations, including for USAID, the EC and DFID preferred.
- Knowledge of humanitarian response/development sector standards and best practices, including related to safeguarding and gender/diversity initiatives.
- Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members and a proven ability to solve problems independently without direct supervision.
- Strong organizational skills and demonstrated experience in detailed scheduling and multi-tasking.
- Excellent negotiation, representation, skills and the ability to work comfortably with diverse staff.
The most successful Mercy Corps staff member has a strong commitment to teamwork and accountability, and makes effective communication a priority in all situations. Flexibility about work assignments and processes is necessary in a dynamic and fast-paced work environment, coupled with the ability to respond to many new and unpredictable challenges in a demanding program. The successful candidate will be passionate about developing others and possess strong coaching skills.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.