Safe Programming Coordinator
Norwegian Refugee Council (NRC)
Amman (Jordan)
Grade: Unspecified
Occupations: General Support, Security and Safety
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Job Description

Safe Programming Coordinator

All NRC employees are expected to work in accordance with the organization’s core values: dedication,
innovation, inclusivity and accountability. These attitudes and beliefs shall guide our actions and
1. Role and responsibilities
The Safe Programming Coordinator will be responsible for supporting programme management with
mainstreaming and rolling out new Safe Programming tools, SOPs, and guidelines within the Country
Office in line with NRC’s global Safe Programming Policy standards. The Safe Programming Coordinator
will work with programme and support teams to develop and/or contextualise Safe Programming
mainstreaming tools and guidance to ensure it is integrated within programme cycle management. The
Coordinator will identify gaps in terms of field-based Safe Programming support and hold regular meetings
with identified Programme referral focal points to ensure quality in NRC’s response to Safe Programming
needs including protection issues. The Coordinator will develop strong working relationships with
protection actors to ensure referral pathways. The Coordinator will also be the primary focal point for
complex protection cases taking on direct case management responsibility if and when required.
In addition, the Coordinator will be in charge of overseeing the centralised NRC Information line that
NRC beneficiaries use to get more information on and to register in NRC programmes. In particular,
coordinate with NRC CCs to ensure that all relevant documents are updated regularly and are in place
including SOPs and FAQs that will be used to answer queries from beneficiaries in an honest and
reliable manner.
Generic Responsibilities 
 Ensure compliance with NRC (global and national) policies and procedures, handbooks and
guidelines and/or propose new initiatives to bridge gaps and implement these.
 Develops systems and SOP’s that address Safe Programming needs and follow up on their
implementation with Head of MEAL, Area Managers and the Head of Programs Unit.
 Ensure adherence to NRC policies, handbooks, guidelines and donor requirements.
 Prepare and submit reports and analysis.
 Ensure proper filing of all support documents.
 Support line managers in procedures and support the training, capacity building and mentoring of
field staff and partners on minimum Safe Programming standards
 Identify, analyze and evaluate key processes and gaps in the team activities ensure support to
program management on recommendations

Ensure that issues related to Protection are explored in sensitive ways that adhere to a “Do no
harm” approach
 Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within
NRC and amongst beneficiaries served by NRC.
Specific Responsibilities
 Ensure Safe Programming focal points are identified and roll out Resource pack, tools, SOPs,
training/refresher training and guidance to ensure safe and high quality protection referrals in line
with NRC internal SOPs.
 Lead Safe Programming self-assessment and do no harm exercises to address gaps and mitigate
risks to contribute to regular context analysis, protection trends analysis and advocacy initiatives.
 Backstop inclusion initiatives in programmes and M&E and assist with beneficiary targeting
(especially during assessments) to ensure inclusive and accessible approaches are used.
 Act as primary focal point for sensitive cases, including for example PSEA & child protection cases,
if and when capacity is not available at field level ensuring that information regarding SEA and
child safeguarding complaints are appropriately shared with programme teams.
 Ensure that SEA/child safeguarding mitigation measures and responsive activities and carefully
balance and comply with national laws and obligations and support design and adoption of
improved mitigation measures in response to complaints.
 Act as ‘referral hub’ for all referral mechanisms, supporting the creation of integrated referral
pathways and oversee maintenance of referral database
 Produce regular internal (and external) reports on complaints trends, response procedure and
relevant issues related to CRFM.
 Work with partners and program staff to ensure a well-coordinated and up to date service
mapping and inter-agency referral pathways at all times.
 Provide capacity building to local partner on protection issues and standards in collaboration with
the partnership unit.
 Manage Accountability Team Leader and a small team of technical assistants.
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or
persons. Relevant interfaces for this position are:
 Area Managers, Project Managers, Project Coordinators
 Head of Programs, Head of MEAL, CC Specialists
 Protection Referral Focal Points
 Advocacy and Policy Advisor
 Country Security Advisor
 Logistics Manager
 Protection Advisor, NRC MERO, NRC Head Office, Oslo
Scale and scope of position
 Staff: 1 Accountability Team Leader and 1 Accountability Officer
 Stakeholders: None
 Budgets: None
 Information: Accountability and protection database
 Legal or Compliance: None

2. Competencies
Competencies are important in order for the employee and the organisation to deliver desired results.
They are relevant for all staff and are divided into the following two categories:
2.1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies for this position:
 Five years of experience, three years of which working in Protection in a humanitarian/recovery
 Previous experience working in complex and volatile contexts
 Documented results related to this position's responsibilities
 Experience working in coordination and liaising with external actors
 Experience developing training curriculum and delivering them and presentation skills in
 Ability to multi-task and work with short deadlines
 Ability to work independently and proactively with limited daily support and supervision
Context related skills, knowledge and experience (shall be adapted to the specific position):
 Knowledge of the Jordan context and broader Syria crisis
 Knowledge of global safe programming and protection standards and relevant bodies of
international law
2.2. Behavioral competencies :
These are personal qualities that influence how successful people are in their job. NRC’s Competency
Framework states 12 behavioural competencies, and the following are essential for this position:
 Handling insecure environments
 Planning and delivering results
 Working with people
 Analyzing
 Communicating with impact and respect
3. Performance Management
The employee will be accountable for the responsibilities and the competencies, in accordance with the
NRC Performance Management Manual. The following documents will be used for performance reviews:
 The Job Description
 The individual Work- and Professional Development Plan
 The Competency Framework

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