Information Management Officer - Erbil
United Nations Development Programme (UNDP)
Close on 5 Dec 2020
Location: Erbil (Iraq)
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Added 2 days ago
Job Description

UNDP is committed to achieving workforce diversity in terms of gender, nationality and culture. Individuals from minority groups, indigenous groups and persons with disabilities are equally encouraged to apply. All applications will be treated with the strictest confidence.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The humanitarian crisis in Iraq is one of the largest and has seen the fastest rate of displacement since it began in 2014. Vulnerable populations in Iraq include both the new and long-term displaced, and returnees, as well as communities hosting the displaced. For those affected by the conflict, all aspects of life have been disrupted including access to health care, education, income opportunities and safety and security. The 2019 Humanitarian Response Plan anticipates that during 2019 as many as 6.7 million people will require some form of humanitarian assistance including 1.8 million internally displaced persons (IDPs), 11 million living in conflict-affected communities, and 4.7 million returnees.

The Emergency Livelihoods Cluster (ELC) strategy is to help conflict-affected people cope with the impact of the crisis, whilst providing asset replacement with business incubation activities to deliver long-term support to newly established businesses or businesses that have lost assets. Following this strategy, the most immediate objective of livelihoods partners in responding to the needs is to help replace lost assets, especially income-generating assets. The cluster partners target people in need, with a special focus on returnees depending on their specific situation and the local context.

To implement these activities and to avoid duplication, information management is a core component to address the needs of people. The Information Management Officer will create a system whereby relevant data (spatial/GIS, non-spatial tabular, statistical, etc.) can be brought into a structure that supports the efficient management of information on the livelihood needs and response, for informed decision making.

The incumbent will report to the Emergency Livelihood Cluster Coordinator.

Duties and Responsibilities

The Information Management Officer will perform the following tasks:

Create and manage cluster information management system:

  • Provide IM services to the Emergency Livelihood Cluster/Sector for key decision making, including managing the IM Tool (4Ws). These services included data collection, cleaning, collation, analysis, dissemination processes relevant to the needs of the cluster, report writing, mapping, visualizations (charts and infographics) and story maps;
  • Compile and consolidate sector datasets as per defined data protocols and deadlines and share with cluster partners;
  • Develop tracking tools and track partners’ submission of 4Ws and other relevant data;
  • Develop/improve products including designing/updating dashboards and writing situation reports;
  • Support the sector coordinator, lead agencies and partners in preparing maps using standard software;
  • Support ELC coordinator in information gathering and report writing for situational updates;
  • Prepare the information required to feed donors’ requests and UNDP as the lead agency for livelihood reports.

Facilitate dissemination of information to stakeholders and partners:

  • Together with the other relevant staff, develop and implement a dissemination strategy for all information products (e.g. reports, data, maps) through, for example, hard copy, standalone executable programmes, CD-ROMs and websites;
  • Manage content of the ELC website and ensure that the content is up-to-date, comprehensive and follows relevant ELC standards.
  • Update online data tracking sheets and online information sharing dashboards.

Support cluster partners information management needs

  • Support OCHA and UNHCR in preparing the information needed for their monthly and quarterly monitoring reports and any other emergency livelihood cluster related requests;
  • Build the capacity of the cluster IM and partners on data submission, analysis, and visualization through in-person and on the job training;
  • Promote the collection of baseline data and indicators by cluster partners;
  • Support cluster partners with IM related tasks;
  • Represent the livelihood sector in the IM working group meeting.

Other necessary support to the cluster

  • Support in admin related tasks like organizing and ensuring all administrative arrangements are confirmed for all meetings, including access to the compound and following on booking of venues;
  • Perform other related tasks.

Corporate Competencies:

  • Demonstrates commitment to UNDP mission, vision, and values;
  • Proven organizational and interpersonal skills, and ability to work in a multi-cultural team environment;
  • Ability to work under pressure and according to tight deadlines.

Functional Competencies:

  • Promotes knowledge sharing and learning culture in the office;
  • Ability to research best practices and propose new, more effective ways of doing things;
  • Ability to develop and maintain effective work relationships with other sections and colleagues within the organization;
  • Ability to develop and maintain effective work relationships with cluster partners, national authorities and other organizations;
  • Focuses on impact and results, and responds positively to constructive feedback;
  • Consistently approaches work with energy and a positive attitude;
  • Remains calm, in control and good humored even under pressure;
  • Demonstrates openness to change and ability to manage complexities.
  • Actively works towards continuing personal learning and development and applies newly acquired skills.
Required Skills and Experience


  • Masters degree in computer science, information management, statistics, mathematics or a related field. Bachelor degree with additional 1 year of relevant experience will be accepted in lieu of masters.


  • Minimum of 1 year of work experience for master’s degree holders and 2 years for bachelor’s degree holders in the area of information and data management;
  • Experience with UN and NGO sector is an advantage;
  • Strong database design and management skills;
  • Good knowledge of GIS systems and support.
  • Experience in the development and management of spatial/geographic data layers;
  • Solid knowledge of MS Office software products is required (especially MS Access, MS Excel, MS power-point, MS Word);
  • Web design and database programming/administration skills (e.g. familiarity with PHP, HTML, DRUPAL);
  • Familiarity with software such as MySQL, ESRI ArcMap10.2;
  • Publication development/production, especially drafting the text, design of graphic elements, and layout;
  • Public speaking – able to make presentations in Kurdish and English;
  • Knowledge/familiarity with Google Earth, InDesign, Adobe Photoshop, and Illustrator.

Language Requirements:

  • Fluency in oral and written English and Kurdish are essential;
  • Knowledge of Arabic is an advantage.


Important applicant information

All posts in the SC categories are subject to local recruitment.

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About UNDP
The United Nations Development Programme (UNDP) is the United Nations' global development network.  UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.

This is a critical time for the world. At UNDP, we see this period as a huge opportunity to advance the global sustainable development agenda. In September 2015, world leaders adopted the 2030 Agenda for Sustainable Development to end poverty, protect the planet and ensure that all people enjoy peace and prosperity. UNDP is working to strengthen new frameworks for development, disaster risk reduction and climate change. We support countries' efforts to achieve the Sustainable Development Goals, or Global Goals, which will guide global development priorities through 2030.