Chief Specialist of IT Service Desk

Key responsibilities:

• Administration of IT systems, equipment and software for user workstations;
• Consulting and providing support for users when dealing with IT systems;
• Accept and form requests from users;
• Installing and configuring programs and software tools approved by the Bank's policy;
• Testing, identification and elimination of malfunctions of computers and copiers;
• Preparation and installation of new workplaces for users, as well as the transfer of existing ones, if necessary;
• Setting up PC and PDA, mobile phones based on IOS, Android;
• Participation in other projects of IT Department.

Job requirements:

Education:

• Higher engineering education in the field of IT and related specialties.

Work experience:

• At least 3 years of experience in IT support for final users;
• Work experience in international organizations and / or international banks and / or development banks and / or commercial banks is an advantage.

Knowledge, skills and competencies:

• Confident knowledge of Windows operating systems;
• Knowledge of PC and office software, incl. ability to conduct minor repairs and troubleshooting of PCs, experience with AD, knowledge of ITIL;
• Basic understanding of the organization of a local network, operation and settings of network equipment such as a network printer and Wi-Fi router;
• Understanding the principles of working with user requests: systematization, determining the level of importance and priority of the request;
• Ability to work with software for receiving, processing and registering applications and requests from users;
• Ability to work with technical documentation;
• Proficiency in English not lower than upper-intermediate level;
• Proficiency in Russian at least intermediate level.

Conditions:

• Job location – Budapest, 188 Vaci ut;
• The IIB provides a competitive remuneration with attractive benefits package including medical insurance and other benefits and allowances.