Chief Specialist of IT Service Desk
International Investment Bank (IIB)
Grade: Chief and Senior Professional
Occupations: Information and Communication Technology, Management and Strategy
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Added 3 months ago
Job Description

Chief Specialist of IT Service Desk

Key responsibilities:

  • Administration of IT systems, equipment and software for user workstations;
  • Consulting and providing support for users when dealing with IT systems;
  • Accept and form requests from users;
  • Installing and configuring programs and software tools approved by the Bank's policy;
  • Testing, identification and elimination of malfunctions of computers and copiers;
  • Preparation and installation of new workplaces for users, as well as the transfer of existing ones, if necessary;
  • Setting up PC and PDA, mobile phones based on IOS, Android;
  • Participation in other projects of IT Department.

Job requirements:

Education:

  • Higher engineering education in the field of IT and related specialties.

Work experience:

  • At least 3 years of experience in IT support for final users;
  • Work experience in international organizations and / or international banks and / or development banks and / or commercial banks is an advantage.

Knowledge, skills and competencies:

  • Confident knowledge of Windows operating systems;
  • Knowledge of PC and office software, incl. ability to conduct minor repairs and troubleshooting of PCs, experience with AD, knowledge of ITIL;
  • Basic understanding of the organization of a local network, operation and settings of network equipment such as a network printer and Wi-Fi router;
  • Understanding the principles of working with user requests: systematization, determining the level of importance and priority of the request;
  • Ability to work with software for receiving, processing and registering applications and requests from users;
  • Ability to work with technical documentation;
  • Proficiency in English not lower than upper-intermediate level;
  • Proficiency in Russian at least intermediate level.

Conditions:

  • Job location – Budapest, 188 Vaci ut;
  • The IIB provides a competitive remuneration with attractive benefits package including medical insurance and other benefits and allowances.
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