Head of Clients Services Group, Human Resource Management Service
Organisation for Economic Co-operation and Development (OECD)
Close on 1 Nov 2020
Location: Paris (France)
Grade: Chief and Senior Professional
H Hardship
Apply Now
Added 1 month ago
Job Description

The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 37 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world.  Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.


On behalf of the Secretary-General, the Executive Directorate (EXD) supports the Organisation in the following areas: financial management, human resource management, information technology, internal communications, conference management, security (both physical and digital), translation and interpretation, knowledge and information management (in co-ordination with the Public Affairs and Communication Directorate), risk management, crisis management and all operational services including building infrastructure and logistics.


Within the Executive Directorate, the mission of the Human Resource Management Service (EXD/HRM) is to develop and implement policies, programmes and services which support and foster:


• the recruitment, retention and promotion of the best-qualified individuals, while recognising and encouraging diversity in the workplace,

• a workplace environment that is inclusive, ethical and healthy, while respecting individual needs and goals,

• a competitive employee value proposition, including with regard to salary and benefits,

• the development of staff’s potential by providing learning and development opportunities and supporting professional growth and career progression, and

• effective leadership capacity and management excellence.


EXD/HRM employs a workforce of approximately 80 staff who provide stewardship of the Organisation’s human capital on behalf of the Secretary-General.


EXD/HRM is composed of three main business units: the Clients Services Group (CSG), the HR Operations Group (HRO) and the Talent Management and Analytics Group (TMA).


EXD/HRM is currently seeking a strategic, dynamic senior manager to head up its Client Services Group (CSG). The position is located in Paris, and the selected candidate will report directly to the Head of Service. 


The CSG provides Directorates across the Organisation with a first point of contact for all people management matters. CSG employs approximately 15 HR professional staff delivering an array of integrated HR services, including general HR advice and support, and support to recruitment, performance management and staff planning.

Main Responsibilities
  • Lead by example, providing CSG team members with clear, ethical and actionable direction, in support of EXD/HRM strategic and operational initiatives  

  • Oversee the timely and effective delivery of HR policies and programmes, and change management initiatives across the Organisation, thereby contributing to a positive “’people experience”

  • Foster diversity and a culture of respect, inclusion and collaboration both within CSG, and in all of CSG’s interactions across the Organisation

  • Foster the professional development of team members through coaching and active mentoring

  • Ensure that the CSG team is actively contributing to making the OECD an attractive and productive workplace

  • Supervise, motivate and contribute to the professional development and performance management of CSG staff to ensure delivery of high-quality work within set deadlines, effective and efficient working methods and a constructive working atmosphere.

Direction and co-ordination
  • Direct and coordinate all aspects of HR work conducted by CSG team members in support of Directorates, including resource planning and people management, recruitment, performance management, talent development, engagement, succession planning and more general workforce planning.

  • Conduct research and data analytics to identify talent gaps and to assess organisational performance in Directorates, with a view to proposing viable options to senior management in support of their business needs

  • Define common standards and best practices for HR management, and guide the CSG team in implementing them across the Organisation.

    Client engagement and Service delivery
  • Ensure organisational alignment by listening to, working collaboratively with, and influencing senior managers and HR practice leads, as they implement HR standards, strategies, programmes and approaches

  • Set clear and high standards for quality of service across the group; monitor delivery, and account for overall levels of client service

  • Proactively share information across client services, and between CSG and other HRM Services

  • Ensure that CSG team members correctly and consistently using OECD systems, and abide by OECD practices and policies.


    Ideal Candidate Profile


    Academic Background


    Advanced university degree in human resources, business administration, employment law, or organisational development


    Professional Background

  • Minimum ten years of relevant professional experience with proven capacity in the successful management of HR programmes in public or private sectors

  • Minimum five years’ of people management experience with proven positive results

  • Substantial professional experience in an international or diverse, cross-cultural setting

  • Knowledge and understanding of HR policies, rules and procedures in an International Organisation would be an advantage


    Key Skills

  • HR policy development and implementation
  • People management
  • Diplomacy
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to diversity, gender balance, and sensitivity to cross-cultural issues


    Fluency in one of the two OECD official languages (English and French) and knowledge of the other, with a commitment to reaching a good working level in the medium-term.


    Core Competencies


    The following competencies, mastered at Level 5, are of particular importance for this role: Achievement focus; Managing resources; Teamwork and Team leadership; Client focus; Diplomatic Sensitivity; Influencing and Organisational alignment.  

           Please refer to the level 5 indicators of the OECD Core Competencies.

Contract Duration  

  • 3-year fixed term appointment, renewable

What the OECD offers 

  • Monthly base salary from 10 179 Euros/month, plus allowances based on eligibility, exempt of French income tax

  • The appointment may be initially made at the level immediately below if the qualifications and professional experience of the selected applicant better correspond to that level; in that case, the duties, responsibilities assigned, and salary will be adjusted accordingly

  • The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates who are nationals of member countries, irrespective of their gender, racial or ethnic origins, opinions and beliefs, sexual orientation, health or disabilities

  • The OECD promotes the optimal use of resources to continuously improve its efficiency and effectiveness.  Staff members should actively contribute to this goal.

About OECD

The mission of the Organisation for Economic Co-operation and Development (OECD) is to promote policies that will improve the economic and social well-being of people around the world.

The OECD provides a forum in which governments can work together to share experiences and seek solutions to common problems. We work with governments to understand what drives economic, social and environmental change. We measure productivity and global flows of trade and investment. We analyse and compare data to predict future trends. We set international standards on a wide range of things, from agriculture and tax to the safety of chemicals.

We also look at issues that directly affect everyone’s daily life, like how much people pay in taxes and social security, and how much leisure time they can take. We compare how different countries’ school systems are readying their young people for modern life, and how different countries’ pension systems will look after their citizens in old age.

Drawing on facts and real-life experience, we recommend policies designed to improve the quality of people's lives. We work with business, through the Business and Industry Advisory Committee to the OECD (BIAC), and with labour, through the Trade Union Advisory Committee (TUAC). We have active contacts as well with other civil society organisations. The common thread of our work is a shared commitment to market economies backed by democratic institutions and focused on the wellbeing of all citizens. 

Today, we are focused on helping governments around the world to:

  • Restore confidence in markets and the institutions that make them function. 
  • Re-establish healthy public finances as a basis for future sustainable economic growth. 
  • Foster and support new sources of growth through innovation, environmentally friendly ‘green growth’ strategies and the development of emerging economies.
  • Ensure that people of all ages can develop the skills to work productively and satisfyingly in the jobs of tomorrow.

The OECD’s core values

  • Objective: Our analyses and recommendations are independent and evidence-based.
  • Open: We encourage debate and a shared understanding of critical global issues.
  • Bold: We dare to challenge conventional wisdom starting with our own.
  • Pioneering: We identify and address emerging and long term challenges.
  • Ethical: Our credibility is built on trust, integrity and transparency.