Operations Manager (Internal Candidates Only)
United Nations Office for Project Services (UNOPS)
Closed on 23 Sep 2020
Location: Geneva (Switzerland)
Grade: P4, Mid-level Professional
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Job Description

Based in Geneva, the Europe and Central Asia Regional Office (ECR) supports UNOPS offices throughout the region through: management, financial and programmatic oversight of global and country-specific portfolios, clusters and operations centres, including hosting services; fund and management advisory services; project implementation; procuring goods and services; and managing human resources.

ECR ensures that projects are executed to the highest standards, providing a shared knowledge base and ensuring that best practices and lessons learned are disseminated between business units and projects across the entire region.

ECR strategy is to:

  • Strengthen UNOPS role in operationalizing the Sustainable Development Goals with particular emphasis on health, environment and economic development.
  • Position UNOPS in the Balkan sub-region, the Caucasus and Central Asia.
  • Strengthen the implementation of ECR global and regional programmes, with revitalized partnerships in infrastructure, procurement and project management.

ECR operates global portfolios from offices in Geneva, Brussels and New York, and country-specific programmes from its operations and project centres located in Eastern Europe and Central Asian countries.


UNOPS supports the successful implementation of its partners' peacebuilding, humanitarian and development projects around the world. Our mission is to serve people in need by expanding the ability of the United Nations, governments and other partners to manage projects, infrastructure and procurement in a sustainable and efficient manner. With over 7,000 personnel spread across 80 countries, UNOPS offers its partners the logistical, technical and management knowledge they need, wherever they need it. A flexible structure and global reach means that we can quickly respond to our partners' needs, while offering the benefits of economies of scale.

RBM Partnership to End Malaria

The past fifteen years have seen tremendous gains in reducing the burden of disease and progressing towards malaria elimination. Since 2000, global malaria deaths have been cut by more than half, saving 7 million lives, primarily among children less than five years of age. Expansions in financing, strong political commitments, novel diagnostic and preventative measures, and multi-sectoral co-ordination have facilitated this progress. Since 1998, RBM Partnership to End Malaria has been central to the global fight against malaria. It has been essential to mobilizing resources and scaling up innovative interventions, putting the world onto a path towards eliminating malaria. The Partnership comprises more than 500 partners committed to end malaria, including malaria endemic countries, their bilateral and multilateral development partners, the private sector, nongovernmental and community-based organizations, foundations, and research and academic institutions.

The RBM Partnership's Vision is of a world free from the burden of malaria. The RBM Partnership is based in Geneva and hosted by UNOPS.

Reporting to the RBM CEO, the Operations Manager is expected to:


  • Assist the CEO with the day-to-day operational management of the RBM Secretariat team.

  • Contribute to a sound, robust and effective management of the RBM Partnership.

  • In coordination with UNOPS undertakes or oversees the administrative tasks necessary for the functioning of information systems and operations.

  • Responsible for the measurement and effectiveness of all internal and external processes evaluating performance by analyzing and interpreting data and metrics.

  • Provides to the CEO, Board and stakeholders, timely, accurate and complete reports on the operating position of RBM.

  • Support the CEO, Board Leadership, and Advocacy Resource Mobilization Partner Committee (ARMPC), the Finance Manager with the development of funding proposals as directed.

  • Collaborate with UNOPS and the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to advance the objectives of RBM.


  • Assist the CEO in developing and overseeing the long-term organizational strategies of RBM.

  • Assist the CEO in establishing and sustaining appropriate organizational structures.

  • As requested by the CEO and the RBM Board, attend meetings of the RBM Board and its Committees and present the information necessary or relevant for discharging its duties.


  • Assist the CEO with the oversight of the day-to-day operations of the RBM Management Team, including administrative tasks necessary for the functioning of Information Systems, equipment and operations working with UNOPS personnel as required.

  • Develop, in collaboration with the CEO, an annual operating plan that supports RBM’s long term operations strategy including infrastructure of systems, processes, and personnel.

  • Lead operations team in providing procurement, grants, human resources and administration services for RBM

  • Keep the CEO fully informed in a timely and candid manner of the conduct of the day-today operations of the RBM Management Team towards the achievement of its established goals and objectives.

  • Maintain a positive and ethical work climate that is conducive to attracting, retaining, and motivating a diverse group of top-quality staff at all levels.

Planning and Evaluation

  • Support the RBM Partner Committees in the development of coordinated work plans and budgets, in collaboration with the Finance Manager.

  • Support the M & E Specialist in evaluating the performance of Partner Committees work plans including the identification and review of appropriate Key Performance Indicators (KPIs).

  • Identify, assess, and manage the principal risks of RBM (proposals, projects, and staffing).


  • Within the delegation of authority, to oversee and manage the work of assigned staff, distributing assignments to facilitate smooth and effective use of human and financial resources; training, motivating and coaching staff, as well as evaluating performance, facilitating career development.

  • Facilitate information-sharing, effective communication and collaboration across the RBM Partnership, as well as existing and prospective partners.

  • To perform other related responsibilities as assigned, including replacing and backstopping for others as required.

Develops and implements sustainable business strategies, thinks long term and externally in order to positively shape the organization. Anticipates and perceives the impact and implications of future decisions and activities on other parts of the organization.
Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.
Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.
Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).
Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.
Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.
Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.
Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.


  • Advanced University degree preferably in Development, Law, Finance, Business Administration, Public Administration, Economics or related fields.
  • A Bachelor’s Degree and 2 additional years of relevant working experience may be accepted in lieu of masters degree.


  • Minimum 7 Years of progressively responsible experience in operations management (administration, accounting, financial management, procurement) preferably at a senior level in an international organization is required.
  • Minimum 1 year of UN working experience is required.

  • Practical experience with UN financial management procedures.
  • Experience in UN human resources management/personnel administration procedures
  • Experience in UN procurement and grants processes.
  • Prior experience working with donors or multi-donor funds is desirable.
  • Work experience with malaria endemic countries is desirable.

Language requirements:
  • Fluent spoken and written English is required.
  • Working knowledge of French is desirable.

Contract type: Fixed Term Appointment
Contract level: P4 - ICS11
Contract duration: One year initially, renewable subject to satisfactory performance and funding availability

For more details about United Nations staff contracts, please follow this link:

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Please be advised that this is an internal post and only those candidates who currently work for UNOPS will be considered.

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.


With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.


UNOPS helps the UN and its partners provide peace and security, humanitarian and development solutions. 

Our mission is to help people build better lives and countries achieve peace and sustainable development. We are focused on implementation, with a commitment to UN values and private sector efficiency.

UNOPS is a service provider, a technical advisor and an implementer of projects. We help the UN and other partners provide peace and security, humanitarian and development solutions.

Our mission

Our mission is to help people build better lives and countries achieve peace and sustainable development. 

Our vision 

Our vision is a world where people can live full lives supported by appropriate, sustainable and resilient infrastructure and by the efficient, transparent use of public resources in procurement and project management.

Our purpose

We help people build better lives and countries achieve peace and sustainable development.

We bring to this task the values and principles of the United Nations and the innovation, boldness, speed and efficiency of a self-financed institution. 

We bring the highest international standards to what we do, while respecting local contexts. We do this as our contribution to tackling the huge challenges of the 21st century.

We provide practical solutions to assist our partners to save lives, protect people and their rights, and to build a better world. 

We aspire to be a leader in the efforts to channel private sector investments for social and environmental impact while addressing the immense needs for sustainable development. 

What drives us is a passion to fight inequalities and to provide opportunities to those most vulnerable. This means we often work in the most challenging environments, building foundations for communities to function and people to live with dignity and respect. 

We are passionate about quality: In our people and in what we do. 

We earn the trust of those we work with by caring about what they value, and by delivering on our promise to always act in the service of people in need.