Program Officer I
FHI 360 (FHI 360)
Location: Durham (United States)
H Hardship
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Added 5 days ago
Job Description

Job Summary:

Provides project management and administrative support to the Knowledge and Partnership Management team within the Product Quality and Compliance (PQC) department to support a portfolio of projects and partners. Primarily assists with development of project deliverables and communication materials, program management, and business development activities.

About PQC:

Product quality and compliance (PQC) at FHI 360 is dedicated to ensuring that global health commodities comply with international standards for quality, safety and efficacy and perform per manufacturer claims.

PQC provides comprehensive quality assurance and quality control services for a wide range of global health products, including pharmaceuticals, medical devices, in vitro diagnostics, vector control commodities and other critical health products. We provide these services to government agencies, multilateral organizations, nongovernmental and development organizations, and private industry. 


  • Assists in developing, writing, and reviewing communications materials for the department and for projects, such as programmatic reports and presentations and webpages.
  • Provides support to program management such as troubleshooting, updating work plans, and monitoring programs and activities.
  • Works with Project Manager to develop and maintain consistent communication tools and style.
  • Helps ensure client satisfaction via supporting timely communications and deliverables, adherence to project plans, and responding to requests from external stakeholders.
  • Assists in organizing events and meetings with external stakeholders.
  • May provide support on business development opportunities.
  • Works with Project Manager to develop and maintain knowledge repository for the department.
  • Works with Project Manager and PQC Business Operations to develop and monitor budgets, work plans, and other relevant project deliverables. 
  • May provide ad hoc assistance to the Knowledge and Partnership Management lead on other areas such as monitoring and evaluation and compliance with internal quality management system.


There are 31 FHI360 development competencies. The focus for this particular job will be:

  • Project Management (Planning and Time Management) - accurately scopes out length and difficulty of tasks (sets objectives/goals/measures). Breaks down work into steps, schedules, task/people assignments. Marshals people, time, and resource efficiently. Arranges information in a useful manner, and orchestrates multiple activities at once.
  • Problem Solving – analyzes problems, seeks input from others and considers a variety of solutions. Chooses most efficient and effective solutions with attention to the impact that solution has on other projects and tasks.
  • Technical Skills and Learning – let's go of outdated processes and procedures, seeks out resources to enhance technical skills, and readily learns new industry processes, systems and products.
  • Employees are expected to possess, or have high-potential for development of these three fundamental competencies.

Applied Knowledge & Skills:

  • Working knowledge of concepts, practices and procedures with program design.
  • Strong oral and written communication skills.
  • Demonstrated proficiency with Microsoft Office suite software.
  • Ability to problem solve and recommend corrective action as needed.
  • Strong organizational and attention detail needed to adhere to project deadlines.

Problem Solving & Impact:

  • Works on problems of moderate scope that require a review of various factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Builds rapport with internal and external contacts.
  • Decisions may cause delays and affect a work unit or area within a department.

Supervision Given/Received:

  • Receives general instructions on routine work, detailed instructions on new projects or assignments.
  • Uses independent judgment in determining work-flow and priorities.
  • Typically reports to a Manager/ Associate Director/ Director.


  • Bachelor's Degree or its International Equivalent - International Studies, Public Health, Life/Social Sciences, International Development, Human Development or Related Field.


  • Typically requires a minimum of 2-5 years’ experience with public/global health program management, international development, or related field.
  • Articulate and professional and able to communicate in a clear, positive fashion with clients and staff.
  • Must be able to read, write, and speak fluent English; fluency in French desirable.
  • Prior work experience in a public health non-governmental organization (NGO), government agency, or private organization.
  • Prior experience using Microsoft Office Suite preferred.

Typical Physical Demands:

  • Typical office environment. Ability to sit and stand for extended periods of time; ability to lift 5-50 lbs.

Technology to be Used:

  • Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.

Travel Requirements:

  • 5-10%

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Please click here to continue searching FHI 360's Career Portal.

About FHI 360

FHI 360 is an international nonprofit working to improve the health and well-being of people in the United States and around the world.

We partner with governments, the private sector and civil society to bring about positive social change and to provide lifesaving health care, quality education and opportunities for meaningful economic participation. We do this by using research and evidence to design and deliver innovative programs that change behaviors, increase access to services and improve lives. 

Our staff of more than 4,000 professionals work in more than 60 countries. Their diverse technical expertise and deep understanding of local conditions provide a 360-degree perspective that allows us to develop customized responses to the toughest human development challenges.