Change Management Officer
World Health Organization (WHO)
HQ/DHI Digital Health and Innovation
Close on 21 Aug 2020
Location: Geneva (Switzerland)
Grade: P3, Mid-level Professional
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Added 1 week ago
Job Description


The Department of Digital Health and Innovation sits within the Science Division, led by Chief Scientist. The overall mission of the Science Division is to harness the power of science and innovation in a systematic way, by ensuring the excellence, relevance and efficiency of WHO's core technical functions, including norms and standards and research. Within the Division, the specific purpose of DHI is to harness the power of digital health and technologies to contribute to the attainment of the highest standard of health of all people. The mandate of the department is structured around 4 functions:

1. To enhance WHO's global leadership and role in assessing and enabling digital health technologies, and support countries to make decisions about how to prioritize, integrate, implement and regulate them.

2. To support development of methods for assessment of digital technologies, at global and national level.

3. To identify, foster and scale up evidence-based innovations, to address gaps in UHC, health emergencies and healthier populations.

4. To identify and foster internal and external collaboration through networks and partnerships to help identify and address gaps and avenues for digital health solutions.


Under the supervision of the Unit Head, CBC in DHI the incumbent will be responsible for: Change management for new products and services --> Ensure that digital health initiatives and projects are designed, consulted, communicated and implemented according to best practices in change management; --> Support the development of training needed for new systems and products. Stakeholder management --> Participate in the development stakeholder assessment and analysis, and keep updated; --> Prepare and implement a stakeholder engagement plan and oversee activities, including maintaining communications and seeking feedback, as required. Advocacy for WHO's digital health and innovation in WHO --> Promote WHO's positions on digital health and innovation inside WHO and outside through articles, presentations, talking points and other materials; --> Prepare written outputs, e.g. reports and studies, thematic publications, background papers, analytical notes; --> Provide substantive support to consultative and other external meetings, conferences, etc. to include proposing agenda topics, identifying participants, preparation of documents and presentations, etc. --> Develop DHI branding and ensure it is incorporated into DHI products and initiatives. Proactively identify opportunities to innovate. Coordinated messaging on digital health and innovation --> Work closely with colleagues, RO focal points, and external partners as appropriate, to ensure strategic alignment, and a joined-up approach; --> Ensure cross-functional integration of DHI units from a messaging and communications point of view; --> Undertake external and internal outreach activities; participate in the development of seminars, working groups, participate in and make presentations on assigned topics/activities. Perform other duties as required



Essential: A first university degree in information management, change management, communications, or closely related field relevant to the functions of the position.
Desirable: An advanced university degree in information management, change management, communications, or closely related field relevant to the functions of the position.



--> At least 5 years professional experience in change management, information management or communications, with some of that in the UN system or international organization.

--> Including at least two years of international experience.

--> Experience working with WHO.

--> Experience working in digital health or innovation.


Understanding of digital health, eHealth, TeleHealth issues and relevant international networks. Ability to monitor new trends on digital health, keep abreast of industry best practices. Demonstrated ability to work and lead with efficiency and flexibility particularly as part of a team effort to ensure collective success. Experience in working on teams with diverse cultural and professional backgrounds. Demonstrated excellence in written and oral communication skills, and experience in advocating and communicating with a broad and diverse audience. Proven ability to organize and prioritize multiple initiatives and meet deadlines within a fast-paced environment with multiple and competing demands. Experience dealing with multiple stakeholders from a variety of backgrounds. Strong track record of identifying science and technology trends with the potential to disrupt healthcare global governance.

WHO Competencies

Respecting and promoting individual and cultural differences
Moving forward in a changing environment
Producing results

Use of Language Skills

Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 60,962 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 4222 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
  • *For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

About WHO

We are building a better, healthier future for people all over the world.

Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere.

Together we strive to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease.

We help mothers and children survive and thrive so they can look forward to a healthy old age. We ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.

Our primary role is to direct and coordinate international health within the United Nations system.

Our main areas of work are health systems; health through the life-course; noncommunicable and communicable diseases; preparedness, surveillance and response; and corporate services.