Director, Operational Support and Services
World Health Organization (WHO)
HQ/OSS Operational Support and Services BOS
Close on 29 Aug 2020
Location: Geneva (Switzerland)
Grade: D1, Director and Top Executive
H Hardship
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Added 1 week ago
Job Description


The objective of the Department is to 1) ensure adequate infrastructure maintenance; 2) provide quality and responsive operational support services and 3) ensure policies are in place that ensure a working environment that is conducive to the safety and security of staff in all WHO locations.


1. Ensures effective direction, management, and accountability of the Department in delivering its objectives through managing and inspiring a diverse workforce and ensuring an efficient use of the Department's financial resources; 2. Develop strategies and provide substantive advice to executive management and leadership (including Regional Offices) in all areas of support services administration, records and archives; building and facilities management, fleet management, travel and meeting management, and security;

3. Develop and ensure implementation of longer-term integrated service management strategies with a view to maximizing service operations, economizing costs and optimizing service results in diversified, complex and evolving environments;

4. Establish, and/or approve broad administrative procedures for the provision of services and monitor their implementation;

5. Ensure effective coordination of all service arrangements for constitutional meetings and other major conferences organized or hosted by WHO/HQ;

6. Formulate and implement the Department's staff and activity workplans, including the associated performance indicators and outputs;

7. Represent WHO at inter-agency levels and in dealing with external bodies, host Government and non-governmental organizations in matters concerning support services administration, facilities management, travel and security;

8.Through the Head of the Office in Tunis, lead the operations of the Global Conference and Training Centre;

9. Review all WHO's Real Estate proposals and operations, make recommendations to executive management and legislative bodies and manage the Real Estate component of the Infrastructure Fund;

10. Manage the Security Fund.



Essential: Advanced university degree in management, business administration or another related field.


Essential: A minimum of 15 years of relevant practical experience in a national/ international setting, with increasing levels of managerial responsibility, including experience providing senior level advice and guidance to Senior Management/Decision makers, managing human and financial resources, as well as experience in developing and establishing policies and strategies in a medium to large organization, in the private or public sector. Experience in managing infrastructure, security, operational and travel services.
Desirable: Demonstrated ability to manage change in a large public, or private sector organization. Project management experience.


Strong skills in developing and establishing polices and strategies in the area of work. Demonstrated ability to lead, motivate and supervise staff of various backgrounds and develop a team approach to issues. Proven analytical abilities and demonstrated skills in presenting complex policy issues orally and in writing, including the ability to engage, build consensus and communicate effectively and diplomatically with Member States, partners and media. Excellent negotiating skills. Extensive knowledge of the development and implementation of conference and support services as well as management issues. Good understanding in the area of ERP systems and other modern IT systems.

WHO Competencies

Respecting and promoting individual and cultural differences
Moving forward in a changing environment
Ensuring the effective use of resources
Creating an empowering and motivating environment

Use of Language Skills

Essential: Expert knowledge of English. Intermediate knowledge of French.
The above language requirements are interchangeable.


WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 100,800 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 6594 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.


  • This vacancy notice may be used to fill other similar positions at the same grade level
  • Only candidates under serious consideration will be contacted.
  • A written test may be used as a form of screening.
  • In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and will require individual review.
  • Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
  • Staff members in other duty stations are encouraged to apply.
  • WHO is committed to workforce diversity.
  • WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
  • WHO has a mobility policy which can be found at the following link: Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
  • Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.

About WHO

We are building a better, healthier future for people all over the world.

Working with 194 Member States, across six regions, and from more than 150 offices, WHO staff are united in a shared commitment to achieve better health for everyone, everywhere.

Together we strive to combat diseases – communicable diseases like influenza and HIV, and noncommunicable diseases like cancer and heart disease.

We help mothers and children survive and thrive so they can look forward to a healthy old age. We ensure the safety of the air people breathe, the food they eat, the water they drink – and the medicines and vaccines they need.

Our primary role is to direct and coordinate international health within the United Nations system.

Our main areas of work are health systems; health through the life-course; noncommunicable and communicable diseases; preparedness, surveillance and response; and corporate services.