Retail Store Manager
Save the Children International (Save the Children)
Location: Coffs Harbour (Australia)
H Hardship
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Job Description

We offer our customers more than just retail therapy. Save the Children Op Shops offer a unique shopping experience and the chance to support the numerous projects that help to create better lives for children in Australia, the Pacific, and beyond. Surrounded by recycled fashion pieces, toys, books, and vintage gems you will work with brilliant teams of dedicated staff and enthusiastic volunteers to meet financial targets and improve customer engagement.

Save the Children is no ordinary not-for-profit.

We’re ambitious, creative and outspoken. We stand up for children’s rights. We want all children to be educated, healthy and live a life free from violence. We run programs in Australia and overseas and, if there’s a disaster - like an earthquake, drought or conflict – we are there on the ground.

Where you come in:

In this full-time permanent position, based in our Coffs Harbour op shop, you will be responsible for growing and developing the business. You will lead by example to drive sales and achieve KPI targets, as well as building and nurturing a co-operative group of individuals who together form a vibrant and enthusiastic team. You will be an integral part of our Retail team and report to our Area Manager.

You will make an impact by:

  • Leading your diverse team of volunteers to deliver high levels of customer service and achieve store targets
  • Providing ongoing support and training for your volunteer team
  • Developing and supporting marketing campaigns and promotional activities within stores
  • Managing the volunteer roster and working with the Volunteer Manager to ensure shifts are covered
  • Training, mentoring, and inducting your team of volunteers
  • Supporting the retail team to achieve goals and deliver maximised profits to Save the Children Australia

Does this sound like you?

You’re a dynamic, passionate, organised, and people-orientated individual who likes to think outside the box. Ideally, you are an existing store manager looking to take the next step in your retail career. If you are passionate about people and retail and want to contribute to an amazing and well-respected cause, this role is for you.

This role requires:

  • Staff/volunteer management experience
  • Exceptional customer service skills
  • A highly organised and adaptable approach
  • A flair for visual merchandising and strong stock management skills
  • High motivation and willingness to use your initiative to resolve problems
  • An absolute passion for retail

Working at Save the Children is more than just a job.

It’s the feeling of knowing that your work is contributing to making the world a better place for children and working with others who feel the same.

In addition to a connection to social causes, you will have access to:

  • Individual learning plans to assist in your career development
  • Internal employment and development opportunities
  • Friendly and flexible work environment
  • Child friendly work environment
  • Competitive salary + super
  • Full salary packaging benefits

Sound interesting?

We’d love to hear from you. Submit your cover letter and resume by clicking on one of the buttons in the ‘Apply’ section.

Applications close 4pm Friday 7 August 2020.

Position Description – Retail Store Manager

At Save the Children, we seek a workforce that is as diverse as our society – in race, ethnicity, gender, age, sexuality, cultures and beliefs – and reflects the communities we work in. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Save the Children a great place to work.

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and sign our Child Safeguarding Policy and Code of Conduct.

Please note, applications will be reviewed on a rolling basis and the position may be filled prior to the listed closing date if our preferred candidate is identified early.

Save the Children Australia supports the Inter-Agency Misconduct Disclosure Scheme. If you are successful in your application, we will request consent to access HR held information pertaining to your last 5 years of employment. You can read about the Scheme and our commitment to Safeguarding here.

Job Location
Coffs Harbour, New South Wales, Australia

About Save the Children


Around the world, too many children start life at a disadvantage simply because of who they are and where they come from.

Millions of children are dying from preventable causes, face poverty, violence, disease and hunger. They are caught up in war zones and disasters they did nothing to create. And they are denied an education and other basic rights owed to them.

All children deserve better.

We champion the rights and interests of children worldwide, putting the most vulnerable children first.

With 25,000 dedicated staff across 120 countries, we respond to major emergencies, deliver innovative development programmes, and ensure children's voices are heard through our campaigning to build a better future for and with children.


Our ambition for 2030 is to create a world in which all children:

  • Survive: No child dies from preventable causes before their fifth birthday
  • Learn: All children learn from a quality basic education
  • Are Protected: Violence against children is no longer tolerated.

Our bold ambition builds on 100 years' experience of bringing communities, civil society, governments, businesses and donors together to achieve lasting change for children.

We believe this is the only way that we can inspire real progress and breakthroughs in the way the world treats children.


We are a global membership organisation, made up of Save the Children International and 29 national members.

We share one name, one strategy and one ambition for all children to survive, learn and be protected.