IT Operations Assistant SC4 (Roster for Service Contract)
World Food Programme (WFP)
Closed on 13 Aug 2020
Location: Eswatini
Grade: SC4, General Support
A Hardship
Apply Now
Added 2 months ago
Job Description

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


The IT Operations Assistant report to the IT Operations Associate.


To support and assist the IT Operations Associate in all IT operations in the Country Office and the field. To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services to WFP operations and beneficiaries.

KEY ACCOUNTABILITIES (not all-inclusive)
  • Carry-out system and equipment maintenance tasks, such as back-up system data, system protection, to ensure they are running effectively and enable easy and efficient use.
  • Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
  • Respond to basic queries about technology and systems to support the correct application of technology.
  • Receive and inspect all incoming assets and report discrepancies in IT materials inventoryto senior colleagues to ensure materials are efectively tracjed.
  • Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
  • Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
  • With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
  • Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistsnce needs to be met.
  • Provide first level technical and user support to all hardware including desktops, laptops and printers as well as operating system software and applications on Microsoft Windows Plartform. Record and compile all support requests to resolution on helpdesk system.
  • Assess functional needs to determine opertional procurement requirements.
  • Identify and prepare hardware for disposal in compliance with IT asset management policy.
  • Provide first level support to WFP and Partners for the registration, management and disbursement to beneficiaries on WFP's beneficiary management system.
  • Perform any other related duties as required.

  • High School Certificate, A+ Technical certification minimum. ITIL and any additional IT industry certifications e.g. N+, MCP will have added advantage.
  • Languages: Fluency in both written and oral Siswati and English.


• At least two years experience in similar role.
• Experience in reporting.


The position is open to Swazis only.


Vacany announcement closing date: Thursday, 13 August 2020


Female applicants are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

About WFP

Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.

On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments.

WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of our work is in conflict-affected countries where people are three times more likely to be undernourished than those living in countries without conflict. 

At WFP, we are committed to providing a safe and respectful work environment for all our employees. We adopt a zero-tolerance approach to sexual harassment, harassment, abuse of authority and discrimination in the workplace. WFP has a clear and robust framework (HSHAPD Policy) to address and deter such behaviour. 

The World Food Programme created an Ethics Office in 2008 to ensure that all staff members observe and perform their functions with the highest standards of integrity, as required by the Charter of the United Nations, and in accordance with the Standards of Conduct for the International Civil Service.

At the same time, WFP adopted a Whistleblower Protection Policy to guard against retaliation for individuals who report misconduct, provide information in good faith on wrongdoing by one or more employees, or cooperate with a duly authorized audit or investigation.