Org. Setting and Reporting
Business Operations are integral to effective delivery of United Nations development programmes. Business operations strengthen the link between UN programming operations and efforts to enhance programme delivery. The Quadrennial Comprehensive Policy Review (QCPR) and the subsequent Economic and Social Council (ECOSOC) resolution on Operational Activities of the United Nations for international development cooperation call for simplification and harmonization of the United Nation system. The UN resolution "urges United Nations system organization to identify and accelerate the implementation of those business processes that promise the highest return from simplification and harmonization" and "encourages United Nations system organizations within their existing planning, budget and evaluation systems to report on their cost savings resulting from improvement of their business operations".
The UNSDG Business Innovation Group (BIG) has subsequently developed the Business Operations Strategy (BOS) and the Common Back Office (CBO) as new business models aimed to reduce operating cost of the UN System and enhance the quality of service delivery at the country level.
The position is located in the UN Development Coordination Office (DCO). The incumbent reports to the Chief of the Country Business Strategy Branch in DCO.
Within delegated authority, the CBO Team Lead will be responsible for the following duties:
• Serve as functional lead for the Common Back Office in the DCO/CBS team for the design and roll-out of the Common Back Office workstream, including representation on the BIG Task Team on Common Back office.
• Lead the development of the Change Management approach to CBO’s, including the development of tools, methodologies, communication and engagement strategy for the BCO project;
• Lead the data analytics activities in support of the CBO project, in collaboration with UNCTs and OMT and the R-OMT, including the development of the Cost Benefit Analysis, workload analysis, and institutional design in 131 countries;
• Lead field missions, including provision of guidance to the CBO field support team external consultants, and other parties etc.
• Provide high level policy and programme planning support to Development Coordination Office (DCO) on the advancement of business operations for the development system through integration of back offices, optimization of UN presence on the ground through common services and other means and quantifying client satisfaction levels.
• Provide direct support to the development and implementation of Common Back offices (CBO) at the country level and related activities globally (project management).
• Contribute to capacity development in the UN System and to the United Nations Country Teams (UNCTs) through guidance, webinars, and trainings on Common back office implementation; ensure alignment and full compliance with UNSDG guidelines at the field level.
• Enable knowledge sharing on business innovations amongst UNDCO regional desks and UNCTs specifically related to CBOs.
• Coordinate activities related to budget and funding for CBO initiatives and ensures preparation of related documents/reports (work programme, programme budget, etc.) in support of the CBS annual work planning and budgetary processes.
• Liaise with UN entities regarding any issues related to the CBO roll-out
• Provide substantive input in the preparation of position papers and reports for presentation to intergovernmental bodies such as the General Assembly, UNSDG, DCO and other policy-making organs, as appropriate.
• Represent the Chief of CBS at inter-agency meetings, including but not limited to the UNSDG CBO Task team, on issues relevant to DCO/CBS.
• Organize and prepares written outputs, e.g. draft background papers, analysis, sections of reports and studies, inputs to publications, etc.
• Keep abreast of latest emerging trends and innovative approaches harmonization of business strategies.
• Perform other related duties, as required.
Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to common premises. Ability to identify issues, analyze and participate in the resolution of issues/problems. Ability to conduct data collection using various methods. Conceptual analytical and evaluative skills to conduct independent research and analysis, including familiarity with and experience in the use of various research sources, including electronic sources on the internet, intranet and other databases. Ability to apply judgment in the context of assignments given, plan own work and manage conflicting priorities; demonstrates professional competence and mastery of subject matter; observes deadlines and is results focused; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful
situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
Advanced university degree (Master’s degree or equivalent) in business administration or related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.Work Experience
Seven years of experience in designing, implementing and/or managing the provision of operational support to development cooperation at the country, regional or global levels is required
Change Management experience in the UN is required
Experience with harmonisation and management of inter-agency business processes, including common services, is desirable;
Experience with development and delivering of Training in support of change management processes is desirable.
Experience in the United Nations system or a comparable international organization is desirable.
English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English is required. Knowledge of another UN official language is desirableAssessment
Evaluation of candidates may include other forms of assessments followed by a competency-based interview. All evaluation and assessment related communication will be sent exclusively to your primary email address provided in Inspira. Please ensure that your primary email address is up-to-date and correct. No assessment communications will be sent to your secondary email addressSpecial Notice
This position is a temporary job opening, and is available till 31 December 2020.
Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.
The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position
United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.
Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.
Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.
The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.
Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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