Business Support Assistant SC4
World Food Programme (WFP)
Closed on 3 Aug 2020
Location: Cameroon
Grade: SC4, General Support
Apply Now
Added 2 weeks ago
Job Description

Post Title: Business Support Assistant – SC4

Location: Yaoundé

Duration: One year

Contract Type: Service contract

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

JOB PURPOSE: To deliver standard business support processes for a specific professional area of work, to facilitate effective service delivery

KEY RESPONSIBILITIES (not all-inclusive, nor exhaustive):

  1. Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
  2. Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients.
  3. Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
  4. Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation.
  5. Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
  6. Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
  7. Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
  8. Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
  9. Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.

OTHER POST REQUIREMENTS (details to be determined by Post Managers):

This section is optional to describe additional responsibilities & knowledge required for the specific job.

4Ps CORE ORGANISATIONAL CAPABILITIES:

4P Theme

Capability Name

Description of the behaviour expected for the proficiency level

Understand and communicate the

Strategic Objectives

Helps teammates articulate WFP’s Strategic Objectives.

Be a force for positive change

Suggests potential improvements to team’s work processes to supervisor.

Make the mission inspiring to our team

Explains the impact of WFP activities in beneficiary communities to teammates.

Make our mission visible in everyday actions

Articulates how own unit’s responsibilities will serve WFP’s mission.

Look for ways to strengthen people's skills

Trains junior teammates on new skills and capabilities.

Create an inclusive culture

Seeks opportunities to work with people from different backgrounds.

Be a coach & provide constructive feedback

Serves as a peer coach for colleagues in same area of work.

Create an “I will”/”We will” spirit

Tracks progress toward goals and shares this information on a regular basis with supervisor.

Encourage innovation & creative solutions

Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.

Focus on getting results

Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.

Make commitments and make good on commitments

Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.

Be Decisive

Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Connect and share across WFP units

Suggests opportunities for partnering with other units to supervisor.

Build strong external partnerships

Identifies opportunities to work with colleagues and partners in the field towards common goals.

Be politically agile & adaptable

Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.

Be clear about the value

WFP brings to partnerships

Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education: Completion of secondary school education.

Experience: Four or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge & Skills: Proficient in the use of office equipment and computer software packages such as Microsoft Word.

    • Knowledge of work routines and methods in order to complete processes under minimal supervision.
    • Uses tact and courtesy to give and receive information to a wide range of individuals.
    • Ability to identify data discrepancies and rectify problems requiring attention.
    • Ability to offer guidance or basic on-the-job training to more junior staff.

Working Languages:

Fluency in both oral and written communication in English and French.

Female applicants are especially encouraged to apply.

Application Deadline: August 2nd, 2020

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

About WFP

Assisting 91.4 million people in around 83 countries each year, the World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.

On any given day, WFP has 5,000 trucks, 20 ships and 92 planes on the move, delivering food and other assistance to those in most need. Every year, we distribute more than 15 billion rations at an estimated average cost per ration of US$ 0.31. These numbers lie at the roots of WFP’s unparalleled reputation as an emergency responder, one that gets the job done quickly at scale in the most difficult environments.

WFP’s efforts focus on emergency assistance, relief and rehabilitation, development aid and special operations. Two-thirds of our work is in conflict-affected countries where people are three times more likely to be undernourished than those living in countries without conflict. 

At WFP, we are committed to providing a safe and respectful work environment for all our employees. We adopt a zero-tolerance approach to sexual harassment, harassment, abuse of authority and discrimination in the workplace. WFP has a clear and robust framework (HSHAPD Policy) to address and deter such behaviour. 

The World Food Programme created an Ethics Office in 2008 to ensure that all staff members observe and perform their functions with the highest standards of integrity, as required by the Charter of the United Nations, and in accordance with the Standards of Conduct for the International Civil Service.

At the same time, WFP adopted a Whistleblower Protection Policy to guard against retaliation for individuals who report misconduct, provide information in good faith on wrongdoing by one or more employees, or cooperate with a duly authorized audit or investigation.