About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Mercy Corps has worked across Iraq’s 18 governorates since 2003, implementing relief and development programming, more than a third of which has focused on the specific needs of refugees and displaced persons. Mercy Corps Iraq current goal is to work with new and existing civil society, public and private sector partners to meet immediate and long-term needs by strengthening communities’ ability to rebuild amidst increasing crisis. Mercy Corps Iraq focuses on (1) a relief-to-resilience pathway to meet the needs of conflict-affected communities leveraging agency expertise in conflict management and civil society development (2) a humanitarian response that empowers conflict-affected populations to meet their own needs (3) partnering with conflict-affected adolescents to address their diverse needs, promoting leadership and linkages with civil society.
General Position Summary
The Operations Director is a member of the country’s senior management team (SMT) and is responsible for ensuring operation functions support the advancement of the country strategy. The Operations Director is to development an operations strategy while providing oversight for the Procurement, Logistics, and Assets, Fleet, Warehousing and IT. S/he ensures compliance with donor regulations as well as Mercy Corps’ internal policies and procedures and updates local manuals and policies. The Operations Director builds the capacity of operations team members across the MCIQ offices. S/he provides support and advises the Country Director on operational issues. The Operations Directors works closely with the rest of the SMT members as well as the Program Leadership Team (PLT) to ensure the efficiency and integrity of operation functions is maintained.
Essential Job Functions
STRATEGY AND VISION
INTERNAL AND EXTERNAL COORDINATION
TEAM MANAGEMENT AND DEVELOPMENT
OPERATIONS MANAGEMENT – PROCUREMENT AND LOGISTICS
OPERATIONS MANAGEMENT - ADMINISTRATION
ACCOUNTABILITY TO PARTICIPANTS
Supervisory Responsibility: Deputy Operations Director, Procurement Manager, Senior Operations Manager, Senior Liaison Manager.
Reports Directly To: Country Director
Works Directly With: Deputy Country Director, Ethics Manager, PAQ Director, Finance Director, Access and Security Manager, HR Manager, Policy and Advocacy Advisor, Program Leadership Team .
Collaborates With: All Mercy Corps Procurement, logistics and operations team members as required.
Knowledge And Experience
Critical problem solving skills and the ability to work out methods to deliver successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations. Maintaining strong cooperating relationships with other departments is crucial. A successful candidate will have the ability to interact effectively with international and national personnel both in a managerial as well as training capacity and demonstrate ability to multi-task, meet deadlines and process information in support of changing program activities. S/he will be able to live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment and be willing to travel regularly to Mercy Corps field offices and project sites.
The successful candidate will have a desire to grow and learn in one of the most interesting and complex crisis of our times. S/he will face challenges with a smile and light heartedness. The successful candidate will be comfortable in asking colleagues for help as well as stepping out of her/his role to assist others. The Mercy Corps team is one that emphasis the value of joy and curiosity. The team enjoys a great sense of humor and appreciates sharing meals amongst colleagues.
Living Conditions/Environmental Conditions
This position is based in Baghdad, Iraq and is unaccompanied. Travel within Iraq is required to support all Mercy Corps Iraq’s offices and programs. This position is eligible for R&R and hardship allowance.
Mercy Corps Team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Mercy Corps is a global team of humanitarians, working together on the front lines of today’s biggest crises to create a future of possibility, where everyone can prosper.
Our mission: to alleviate suffering, poverty and oppression by helping people build secure, productive and just communities.
In more than 40 countries around the world, our nearly 6,000 team members work side by side with people living through poverty, disaster, violent conflict and the acute impacts of climate change. We’re committed to creating global change through local impact — 85 percent of our team members are from the countries where they work.
We bring a comprehensive approach to every challenge, addressing problems from multiple angles. Thanks to support from our extended global community, we’ve provided $4 billion in lifesaving assistance to meet the urgent needs of more than 220 million people over nearly 40 years. We also go beyond emergency aid, partnering with local governments, forward-thinking corporations, social entrepreneurs and people living in fragile communities to develop bold solutions that make lasting change possible.
We invite you to watch the short video below, learn more about our work, and join us on our journey to change the world for good.