Help Desk Assistant – GFA
Save the Children International (Save the Children)
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Added 1 week ago
Job Description
Save the Children invites application for the above mentioned position. Qualified women are strongly encouraged to apply. Minimum requirements will be flexible for the potential female candidates. 
The role 
The overall purpose of this position is to record beneficiaries complains and follow up on beneficiaries’ feedback. The incumbent will also be responsible for making referral for Displacement/ Protection Cases/New Arrivals. She will provide support managing database, updating with necessary documents and information. S/he will also assist in schedule preparation and data analyzing for various report preparation and actively engage on build capacity of camp Volunteers to ensure that they are engaged with beneficiaries.
Qualifications and experience
  • Minimum 01-02-year working experience, preferably in refugee camps and/or emergency context. 
  • Preference will be given to general food assistance program experience
  • Knowledge of food distribution, logistics management and community mobilization.
  • Moderate understanding on database
  • Excellent facilitation and communication skills
  • Able to speak and understand local language is must
  • Good computer (MS Office, Excel and Internet) operating skills 
  • Data entry experience, particularly in any online platform
  • Candidates must be from Cox’s Bazar or Chattogram district 
  • Ability to speak in English language is encouraged 
  • Bachelor Degree in any discipline
Contract length: Up to 31 December 2020, possibility of further extension
Job Location: Ukhiya
Number of vacancy: 7 (Seven)

The Organization
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.  
We are working towards three breakthroughs in how the world treats children by 2030:
No child dies from preventable causes before their 5th birthday 
All children learn from a quality basic education and that,
Violence against children is no longer tolerated 
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive workplace where ambition, creativity, and integrity are highly valued. 

Application Information
Please apply using a cover letter and up-to-date CV as a single document. Please also include details of your current remuneration and salary expectations 
Only short listed candidates will be invited for interview
‘Save the Children promotes diversity in its workforce’
We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

All employees are expected to carry out their duties in accordance with our global anti-harassment policy.

About Save the Children


Around the world, too many children start life at a disadvantage simply because of who they are and where they come from.

Millions of children are dying from preventable causes, face poverty, violence, disease and hunger. They are caught up in war zones and disasters they did nothing to create. And they are denied an education and other basic rights owed to them.

All children deserve better.

We champion the rights and interests of children worldwide, putting the most vulnerable children first.

With 25,000 dedicated staff across 120 countries, we respond to major emergencies, deliver innovative development programmes, and ensure children's voices are heard through our campaigning to build a better future for and with children.


Our ambition for 2030 is to create a world in which all children:

  • Survive: No child dies from preventable causes before their fifth birthday
  • Learn: All children learn from a quality basic education
  • Are Protected: Violence against children is no longer tolerated.

Our bold ambition builds on 100 years' experience of bringing communities, civil society, governments, businesses and donors together to achieve lasting change for children.

We believe this is the only way that we can inspire real progress and breakthroughs in the way the world treats children.


We are a global membership organisation, made up of Save the Children International and 29 national members.

We share one name, one strategy and one ambition for all children to survive, learn and be protected.