Human Resources Associate
United Nations Development Programme (UNDP)
Close on 8 Jul 2020
Location: Copenhagen (Denmark)
Grade: G6, Associate
Occupations: Human Resources
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Job Description

UNDP, as an integral part of its mission to fight poverty and improve the lives of people around the world, is committed to being open, transparent and accountable. As part of this commitment, UNDP adopted International Public Sector Accounting Standards (IPSAS) and established a Global Shared Service Unit (GSSU) to provide IPSAS transactional recording (in the areas of revenue, expenses and fixed assets), procurement, advisory and support services to UNDP Offices worldwide, and to provide training to UNDP Offices where needed. Human Resources services within the GSSU was set up earlier in 2003 in Copenhagen and it provides customized service packages to more than 40,000 UN personnel from agencies, funds and programmes across the UN System. GSSU-HR in Copenhagen has established a legacy as a major Human Resources administration center within the United Nations and is recognized as a center of excellence. The Global Shared Service Unit (GSSU) is part of the Bureau for Management Services (BMS).

In the area of Human Resources, the Global Shared Service Unit (GSSU) supports UNDP offices and units with the provision of transactional services, support services to staff and advisory services to both staff and management.

The Human Resources Associate (HRA) in the GSSU-HR Unit is accountable for ensuring transparency, accuracy and assuring full compliance with Staff Rules/Regulation and/or Service Contract holder policies and guidelines.

Under the guidance and supervision of the HR Specialists and the HR Analysts/HR Associates, the HRA manages the determination and implementation of benefits and entitlements of Fixed Term, Temporary Appointments and Permanent Appointments of International staff and General service staff in headquarters or local staff and service contract holders in the context of clustering, covering life and career events from pre-appointment to beyond separation.

The HRA advises internal and external clients and managers on benefits and entitlements, Staff Rules/Regulations and HR policies/guidelines and promotes a collaborative and client-oriented approach, sharing knowledge and best practice, including conducting training courses and coaching.

Clients with whom there is direct contact include International Professional and headquarters support staff of UNDP, sister UN Agency staff and Service Contract holders in country offices in the context of clustering as well as other units in UNDP such as OHR and OFRM in BMS, as well as the Executive Officers/HR Associates (local HR) in global UNDP and other UN entities such as UN Payroll, UN Insurance, UNJSPF and more.

The HRA is jointly responsible for meeting the agreed GSSU-HR work plan deliverables supporting the overall HR Strategy.

Duties and Responsibilities
Advisory/ Expected Results
Act as an internal advisor on matters relating to benefits and entitlements, fostering partnerships with internal and external stakeholders by briefing and advising clients, staff, colleagues and partners of the rules and regulations and the interpretation thereof to achieve the following results:
  • Comprehensive HR strategy including benefits and entitlements management.
  • Consistent approach in compliance with Staff Regulations and Rules and Service Contract Holder policies.
  • Client and partner confidence in GSSU-HR as an HR service provider.
  • HR policies and guidelines relating to Benefits and Entitlements are reviewed and revised as necessary.
Administration / Expected Results
Administer, certify and approve processing of Benefits and Entitlements in full compliance with Staff Regulations and Rules and Financial Accountability Framework and Service Contract Holder policies. The HRA has approval authority for non-discretionary decisions under the applicable staff rules and within the financial level of authority, to achieve the following results:
  • Equity and transparency in the application of Staff Regulations and Rules and/or Service Contract Holder policies.
  • Client understanding and confidence in GSSU-HR as a credible HR service administrator.
  • A high quality, timely and accurate service is provided to clients and partners.
  • Accurate staff database for staff and talent management.
Payments /Expected Results
Determine, verify and approve financial entitlements related to contracts, including hires, life and organization events, end of service, ongoing entitlements and salaries to achieve the following results:
  • Accurate determination of financial entitlements of personnel transactions
  • Timely processing and approving financial payments to support the staff policies.
  • Increased efficiency as a result of reduction in recoveries, advances and other exceptional payments.
  • Accurate processing of financial entitlements to correct UNDP and third-party funds.
Knowledge Management / Expected Results
Recommend, create and maintain knowledge management prescriptive content for benefits and entitlements to achieve the following results:
  • HR knowledge management system contains accurate and comprehensive coverage of Benefits and Entitlements matters.
  • Staff and/or Service Contract Holders are enabled and empowered through access to GSSU-HR knowledge base.
  • Full transparency of the administration of Benefits and Entitlements.
  • Continuous learning and development for HR staff by keeping abreast with HR best practices.
  • Conduct training courses on Benefits and Entitlements.
Streamlining processes / Expected Results
Identify areas for improving processes and HR policies and developing business requirements to maximize efficiency and simplify procedures, to achieve the following results:
  • Recommendations for improved and new HR policies and guidelines.
  • Streamline payment and entitlement procedures to deliver optimal client service.
  • Enhance work efficiency through constant evaluation and analysis of HR processes.
  • Reduce costs of GSSU-HR operations and related costs to clients and partners.
  • Reduced unnecessary paperwork and administrative processes.
  • Provide input and support to further development of and implementation of eServices.
Core Competencies:
Level: Adapts deliverables to meet client needs.
  • Ability to make new and useful ideas work.
Level: Proactively seeks and recognizes contributions of others.
  • Ability to persuade others to follow.
People Management
Level: Appropriately involves team in different stages of work and decision-making.
  • Ability to improve performance and satisfaction.
Level: Expresses information and views with adaptive reasoning and appreciation for complexity and variation.
  • Ability to listen, adapt, persuade and transform.
Level: Takes responsibility for addressing critical situations and delivering core value.
  • Ability to get things done while exercising good judgement.
Technical/Functional Competencies:
Level applicable to all competencies below: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work.
Human Resources Management (General)
  • Knowledge of HR management issues and principles and the ability to apply them to strategic and/or practical solutions.
Compensation and Benefits Management
  • Ability to plan, direct, coordinate and implement compensation and benefit plans for the Organization.
Case Management
  • Ability to organize, record, and manage employee interactions with HR including but not limited to terminations, separations, visa management, vacancy management, HR crises.
Employee Engagement
  • Ability to motivate and inspires internal resources.
Learning & Development
  • Knowledge of enterprise learning and development issues, concepts, and principles, and ability to apply them to enhance the fulfillment and performance of employees.
Problem Solving
  • Accurately accumulating information and its analysis; forecasting potential problems and planning; allowing for alternative, creative solutions and identifying most reasonable solutions.
Knowledge Facilitation
  • Ability to capture, develop, share and effectively use information and knowledge.
Required Skills and Experience
  • Secondary Education with at least six (6) years relevant experience, or Bachelor’s Degree in Human Resources, Business or Public Administration with relevant experience of at least three (3) years.
  • Specialized certification in HR is highly desirable.
  • Minimum 3-6 years of relevant HR experience is required at the national or international level, including some experience specifically in the area of HR transactions, benefits and entitlements administration.
  • Familiarity with interpretation and application of UN/UNDP policies, rules and regulations is highly desirable.
  • Experience in the usage of computers and MS Office packages (MS Word, Excel etc.). Demonstrated knowledge of integrated HR management systems would be an asset.
Language Requirements:
  • Fluency in English.
  • Working knowledge of other UN language (French/Spanish/Arabic) desirable.
  • Familiarity with HR module in Oracle-based Enterprise Resources Planning (ERP) system is desirable.


Important applicant information

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About UNDP
The United Nations Development Programme (UNDP) is the United Nations' global development network.  UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience in order to sustain development results.

This is a critical time for the world. At UNDP, we see this period as a huge opportunity to advance the global sustainable development agenda. In September 2015, world leaders adopted the 2030 Agenda for Sustainable Development to end poverty, protect the planet and ensure that all people enjoy peace and prosperity. UNDP is working to strengthen new frameworks for development, disaster risk reduction and climate change. We support countries' efforts to achieve the Sustainable Development Goals, or Global Goals, which will guide global development priorities through 2030.