Contractual Staff Assistant (HR)/Human Resources Assistant--HRDOP
International Monetary Fund (IMF)
Close on 29 May 2020
Location: Washington DC (United States)
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Added 4 days ago
Job Description


Under the general supervision of the Deputy Division Chief, the HR Service Center Section Chief and Team Leads, the successful candidate administers HR policies/programs and delivers HR services within service standards and based on guidelines established by work practices and documented precedents; resolves routine problems and escalates more complex issues or irregularities to his/her supervisor(s); makes recommendations on resolution of issues, process improvements and updates to guidelines; and trains back-up and/or temporary replacement assistants.


The selected candidate will be a member of the HR Service Center, assigned to a portfolio of general and/or overseas services. S/he is primarily responsible for providing responsive and accurate information on HR services to Fund employees, registered dependents, and retirees in a service center environment. S/he is also expected to exercise utmost discretion and sound judgment in handling complex and sensitive matters. Typical duties and responsibilities include:

  • Respond to staff inquiries on a wide range of human resource issues via a HR self-service portal (MY HR). Process transactions in a timely manner. Provide accurate and responsive customer service. Ensure proper documentation and review procedures are adhered to.
  • Interpret Fund General Administrative Orders (GAOs), Staff Handbook and other handbook policies on HR services as applicable to Fund employees and retirees. Draft routine and non-routine correspondence for HR officers.
  • Coordinate the administration of services with staff in collaboration with other Human Resources Department (HRD) divisions, Payroll, Transportation and departments.
  • Ensure that all relevant human resources policies and procedures on HRD's website and knowledge base are kept current. Prepare written material to support effective communication to Fund employees.
  • Contribute to the development and maintenance of standard operating procedures.
  • Take initiatives in streamlining business processes and procedures.
  • Recommend to HR Officers appropriate action on exceptional requests, based on case analysis and research of relevant policies and precedents.
  • Recommend changes and improvements in HR policies, procedures and practices when justified.
  • Perform other duties as assigned, including delivering HR service presentations to small and large audiences.


In addition to a minimum of four years of HR experience, the successful candidate should possess the following qualifications and competencies:

  • Preferably a bachelor’s degree in human resources, accounting, business administration or a related field.
  • Service oriented, with demonstrated initiative, sensitivity and tact in problem-solving and in providing guidance to staff at all levels. Is also mindful of the fiduciary responsibilities in administering high value benefits.
  • Effective organizing skills. Ability to respond quickly to varied and competing priorities and to adapt to changing client needs.
  • Excellent oral and written communication skills.
  • Ability to work efficiently under pressure with minimum supervision, both independently and as a member of a team.
  • Ability to handle multiple priorities with competing deadlines effectively.
  • Ability to contribute to configuration of HR systems in a shared services model

About IMF

The International Monetary Fund (IMF) is an organization of 189 countries, working to foster global monetary cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable economic growth, and reduce poverty around the world. Created in 1945, the IMF is governed by and accountable to the 189 countries that make up its near-global membership.

The IMF's primary purpose is to ensure the stability of the international monetary system—the system of exchange rates and international payments that enables countries (and their citizens) to transact with each other. The Fund's mandate was updated in 2012 to include all macroeconomic and financial sector issues that bear on global stability.

The IMF’s fundamental mission is to ensure the stability of the international monetary system. It does so in three ways: keeping track of the global economy and the economies of member countries; lending to countries with balance of payments difficulties; and giving practical help to members.